Service Writer - South Deerfield MA (28278)

Join our Page GTC Team today!!

Shift: Mon-Fri / 11am-8pm

$28-$35 per hour (based on experience)

Job purpose

The Service Writer proactively and reactively coordinates repairs for the fleet.  The Service Writer initiates services and repairs by ascertaining performance problems and services requested/required; verifying warranty and service contract coverages; developing estimates; planning technicians (some circumstances), scheduling outside vendors, reviewing and completing repair orders.

Duties and responsibilities

• Schedule, track, and reconcile all in-house & third-party repairs, including communication of status and completion
  • Check daily, process and schedule all offsite work relative to outside PM’s, break downs and DVIR reported issues.
  • Schedule PM services and coordinate equipment routing (with dispatch) to ensure compliance with due dates
  • Coordinate and follow-up on outside vendors regularly regarding outstanding scheduled repairs
  • Provide proactive repair status and completion updates to dispatch and operations (also done by Shop leadership)
  • Develop estimates and communicate immediately 10% variance
• Review, reconcile, modify and finalize repair orders accurately within 24 hours max of completion – direct questions to Foreman and Supervisor where appropriate – primary and secondary responsibility with Shop Managers
  • Compiles repair details in repair management software for onsite units and road service trucks.
• Invoice customers at time of closing order>confirm price table accuracy/customer billing information
• Own road-call and breakdown coordination, including repair decisions, vendor dispatch, and follow-up through completion

• Opens warranty claims, tracks & process, follow up on warranty shortages and claims requiring additional information/parts/pictures.
• General:
  • Adept and proficient in repair management software and all required Microsoft Suite tools used
  • Adept and proficient with all shop related operating procedures, processes and workflows (where applicable)

• • Answer incoming calls in a professional manner, return all customer calls prior to close of business each day.  Follow up to completion on all inquiries.
  • Knowledgeable and supports Safety, ELD & CSA communications with Drivers
  • Provide prompt, accurate, detailed and timely flow of all paperwork
  • Regular Attendance & Punctuality.
  • Provides Professional Interface with Customers – representing Page at all times.
  • Communicates with Dispatch, Financial Services & other depts. as necessary

Qualifications

• 3-year experience as a Service Writer
• 1 – year experience specialized knowledge in the heavy-duty equipment field
• High School Diploma; associate degree preferred
• Mechanical/technical knowledge
• Ability to multi-task
• Attention to details
• Self-motivated/team player
• Must pass a post-offer, pre-employment drug test and agree to companies drug free workplace policies
• Valid Driver’s License, some local travel may be required.

Safety in the Workplace

• Employees should take reasonable care of their health and safety no matter where they are or what they are doing. This is especially true in the workplace, where your actions can affect both your own safety and that of others. Your cooperation in making sure you receive the proper training for your job, understand and follow the company’s health and safety policies, as well as reporting any unsafe conditions is required.

Physical requirements

• Required to stand for long periods of time; walk, sit, use hands, reach with hands and arms
• Must be able to read, write, talk and hear
• Lift heavy objects
• Repetitive tasks with few breaks
• Exposed to various extreme elements; noise, dust, dirt and debris

EEO Statement

• It is the policy of Keith Titus Corporation to provide equal employment opportunities to all qualified persons, and to recruit, hire, train, promote and compensate persons in all jobs without regard to race, color, religion, sex, national origin, disability or sexual orientation

Confidentiality and Discretion

• The incumbent must maintain the confidentiality of all company and customer information and must not discuss such matters outside of Keith Titus Corporation. Tact and discretion must be used in all dealings with all customers and potential customers to maintain a positive image of Keith Titus Corporation 
• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.  Furthermore, the company reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Salary : $28 - $35