What are the responsibilities and job description for the Customer Service Supervisor position at Keith Lawson Company?
Job Summary
Established Plumbing and HVAC service company currently seeking a highly motivated and professional Customer Service Supervisor in our Tallahassee, FL office. This position will be responsible for ensuring the delivery of excellent customer service for Keith Lawson Services.
Responsibilities
· Supervise Customer Service Representatives and Dispatcher to ensure the best customer service is given to all KLS customers
· Learn every aspect of the Customer Service Department in order to train and lead effectively
· Calculate and track spiffs, bonuses and commissions for technicians and salesman
· Address customer concerns
· Advise Service Manager on customer service related issues and improvements that can be made in the department
Skills
· Working knowledge of Service Titan software a plus
· Proficiency in Microsoft Office with an emphasis in Outlook, Excel and Word
· Effective written and verbal communication skills
· Ability to work independently or as part of a team
· Strong multi-tasking and organizational skills
· Effective time management
Qualifications
· High school diploma or equivalent
· Experience in a service industry (Plumbing, HVAC, Electrical etc.)
· Minimum 1 year in customer service role
· Willing and able to work a 40 hour work week
· Valid photo ID
Benefits
· 401(k)
· Health , dental and supplemental insurance offered
· Paid holidays and vacation
· Tuition reimbursement
· Bonuses and spiffs
*We are a drug free work place. All potential employees must be able to pass a pre-employment drug screen.
**Please note, due to the nature of some projects, this contractor participates in the E-Verify program.
Pay: From $40,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $40,000