What are the responsibilities and job description for the Customer Service Representative position at Keilson Dayton Co?
Customer Service Representative
Join The Keilson Dayton Company!
The Keilson Dayton Company is looking for a dependable, motivated, and customer-focused individual to join our team as a Customer Service Representative. If you enjoy working in a fast-paced environment, providing excellent customer service, and taking on a variety of responsibilities, we’d love to hear from you!
This is a full-time position (40 hours per week) with occasional overtime opportunities. Enjoy a stable Monday–Friday schedule with evenings and weekends off, plus six paid holidays each year.
Key Responsibilities
Responsibilities include, but are not limited to:
· Answer and direct incoming multi-line phone calls professionally and efficiently.
· Welcome and assist customers, vendors, and visitors at the front desk.
· Process invoices for same-day delivery orders.
· Enter customer orders accurately over the phone.
· Perform general filing and maintain organized office records.
· Monitor and maintain a clean, organized office environment.
· Assist with inventory-related tasks.
· Provide outstanding customer service while maintaining a positive, team-oriented attitude.
· Support daily office operations as needed.
Qualifications
The ideal candidate will possess:
· Previous customer service experience.
· Strong computer skills, including proficiency in typing and 10-key data entry.
· Professional telephone etiquette and excellent verbal communication skills.
· Cash handling experience preferred.
· Strong organizational skills with exceptional attention to detail.
· Ability to multitask, prioritize, and thrive in a fast-paced office environment.
· Positive attitude, reliability, and willingness to learn.
· Ability to successfully pass a pre-employment drug screening and background check.
Benefits
· Health Insurance
· 401(k) Retirement Plan
· Paid Vacation and Sick Time (accrued during your first year of employment)
· Six Paid Holidays
· Occasional Overtime Opportunities
· Casual Dress Code
· Stable Monday–Friday Schedule with Nights & Weekends Off
About The Keilson Dayton Company
Founded in 1960 and headquartered in Dayton, Ohio, The Keilson Dayton Company is a family-oriented wholesale distributor serving convenience stores and other retail businesses throughout the region. We take pride in providing exceptional customer service and building lasting relationships with our customers. Because many of our customers speak English as a second language, patience, professionalism, and clear communication are essential qualities for success in this role.
If you’re looking for a long-term opportunity with a growing company that values teamwork, reliability, and outstanding customer service, we’d love to meet you.
Pay: $16.00 - $16.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $16 - $17