What are the responsibilities and job description for the Information Technology Support Specialist position at Keeper Security, Inc.?
Keeper is hiring a talented Information Technology Support Specialist to join our IT team. This role offers a hybrid work schedule, working on-site a minimum of 4 days per week at our El Dorado Hills, California office.
Keeper's cybersecurity software is trusted by millions of users and thousands of organizations, globally. Join one of the fastest-growing cybersecurity companies and be responsible for providing the best in class support to Keeper's internal teams.
About Keeper
Keeper Security is transforming cybersecurity for organizations around the world with next-generation privileged access management. Keeper's zero-trust and zero-knowledge cybersecurity solutions are FedRAMP and StateRAMP Authorized, FIPS 140-2 validated, as well as SOC 2 and ISO 27001 certified. Keeper deploys in minutes, not months, and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by thousands of organizations to protect every user on every device, Keeper is the industry leader for best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.
About The Job
The Information Technology Support Specialist will report to the Director of IT and work collaboratively with others in our IT department. You will play a crucial role in maintaining and troubleshooting Keeper's computer systems, hardware and software. This will be accomplished effectively through technical resolution, guidance and support.
Responsibilities
Classification: Non-Exempt
Keeper's cybersecurity software is trusted by millions of users and thousands of organizations, globally. Join one of the fastest-growing cybersecurity companies and be responsible for providing the best in class support to Keeper's internal teams.
About Keeper
Keeper Security is transforming cybersecurity for organizations around the world with next-generation privileged access management. Keeper's zero-trust and zero-knowledge cybersecurity solutions are FedRAMP and StateRAMP Authorized, FIPS 140-2 validated, as well as SOC 2 and ISO 27001 certified. Keeper deploys in minutes, not months, and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by thousands of organizations to protect every user on every device, Keeper is the industry leader for best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.
About The Job
The Information Technology Support Specialist will report to the Director of IT and work collaboratively with others in our IT department. You will play a crucial role in maintaining and troubleshooting Keeper's computer systems, hardware and software. This will be accomplished effectively through technical resolution, guidance and support.
Responsibilities
- Provide level-1 IT help desk support to Keeper employees distributed globally
- Provide on-premise support to employees and infrastructure physically located in Keeper's El Dorado Hills, California office
- Assist with desktop related projects while simultaneously maintaining day to day support functions
- Work independently and as part of a team to deliver IT services to employees and enable fulfillment of business objectives and service level agreements
- Setup and maintain Windows and OSX workstations and laptops, mobile devices and IT assets while ensuring the systems meet Keeper's strict security requirements
- Responsible for employee onboarding and offboarding tasks, including management and provision access to IT assets
- Maintains IT asset management tracking and conducts regular asset inventory audits
- Work with third-parties and IT vendors to implement, maintain and resolve issues to ensure delivery of IT services to employees
- Maintain physical security services, such as door access and camera systems in facilities
- Respond to and resolve IT service requests from employees and contractors
- Support of staff in many time zones may require work outside of normal business hours
- 3 years experience in providing end-user IT help desk support
- Proficient with Microsoft Windows and OSX operating systems; familiarity with Linux is desired
- Familiarity with with cloud-based IaaS/SaaS infrastructure and services such as Microsoft Azure, Google Workspace and Amazon AWS
- Ability to build cross-functional relationships, influence and collaborate at all organizational levels
- Outstanding verbal and written communications skills for a global audience
- Must be able to lift up to 30 pounds as part of the regular job duties
- Ability to work onsite up to 5 days per week in support of various projects
- Medical, Dental & Vision (inclusive of domestic partnerships)
- Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
- Voluntary Short/Long Term Disability Insurance
- 401K (Roth/Traditional)
- A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
- Above market annual bonuses
Classification: Non-Exempt
