Retail Sales Associate (Palo Alto)

General Summary:

KEEN Garage Retail Sales Associates are the front face of our brand.  These individuals provide brand and product knowledge, along with service and selling excellence in our store, with a creative, unique approach, and bring what we call the "KEEN Factor."

Key Responsibilities:

• Be an ambassador of the KEEN brand and bring your unique style and passions to the KEEN customer 
• Listen to understand the needs of the consumer
• Demonstrate product expertise and sales confidence
• Provide exceptional customer service with a fan first approach ensuring no fan is left out of the fun KEEN Garage experience
• Facilitate any post-purchase product resolution, and accommodate all customers' needs
• Facilitate consumer warranties on a case-by-case basis
• Ability to maintain the merchandise to KEEN's high standards
• Help facilitate and encourage customers to engage in store events
• May be accountable for store opening and closing duties including cash management and banking deposits
• Utilize the point-of-sale system
• Help in inventory movement and organization 

Leadership/Cultural Responsibilities:

• Contribute to an environment of trust and mutual respect
• Maintain a strong commitment to teamwork and concern for others
• Seek growth and learning opportunities
• Use effective communication and listening skills
• Exhibit a high level of personal responsibility and ownership
• Self-motivated to drive a problem through to resolution
• Continued commitment to the success of projects and day-to-day operations

Qualifications:

• Previous retail or customer service experience preferred
• Demonstrated ability to be a strong team player
• Availability and flexibility to work weekends, evenings, and holiday shifts
• Ability to learn, retain, and communicate product knowledge
• Strong interpersonal and verbal communication skills
• Sound judgment and problem-solving skills
• Understands the importance of and embraces diversity in the workplace
• Ability to lift up to 30 pounds
• Must be able to frequently use a ladder and/or stairs, bend and stoop to retrieve stock
• Must be able to stand and move about the store for full shifts (shifts are typically 4-8 hours)
• Must have visual acuity and be able to operate a point-of-sale system

Base Salary: $22.00 hourly

Why Work at KEEN:  Driven by a passion for life outside, KEEN is a values-led, independently owned brand from Portland, Oregon, that's on a mission to create original and versatile products, improve lives, and inspire outside adventure. Founded in 2003, KEEN launched a revolution in the footwear industry with the introduction of the Newport adventure sandal, and has donated more than $18 million to non-profit organizations and causes around the world to promote responsible outdoor recreation, including conservation efforts to protect open spaces. KEEN strives to show the world through its products and its actions that a business for good can actually be good for business. By giving back, reducing impact, and activating communities and individuals to protect the places where we work and play, KEEN puts its values in motion and takes action to leave the world a better place.  

At KEEN, we believe in a more just and equitable future for all people. As a global brand, we acknowledge that our business, buildings, and daily lives exist within the traditional territories of indigenous peoples. We strive for a future that recognizes the knowledge, rights, and resilience of these peoples.

KEEN Footwear is an equal opportunity employer.  We value an inclusive and diverse community. Qualified candidates of all backgrounds are encouraged to apply and will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.