What are the responsibilities and job description for the Sales Associate position at KEELING COMPANY?
The Sales Counter/Driver Associate plays a vital, hands-on role in nearly every aspect of branch operations — including customer service (both in-person and over the phone), warehouse support, and local deliveries. This position requires a motivated, knowledgeable, and energetic individual who can manage time effectively in a dynamic environment. With each branch staffed by a small, close-knit team of 3–4 people, all associates are cross-trained to ensure flexibility and shared responsibility. Every team member contributes directly to the branch’s overall success.
At Keeling Company, we take pride in fostering a culture that values teamwork, respect, and exceptional customer service. As a medium-sized company, we offer the close-knit, supportive environment of a small business while providing many of the benefits and opportunities of a larger organization. Our employees enjoy making a meaningful impact while growing their careers in a dynamic and rewarding setting.
Essential Functions & Responsibilities:
- Greet and direct customers
- Customer service support for both In-person and over the phone. Must be able to answer customer questions about specific products/services (e.g., product features, pricing, and after-sales services)
- Entering orders in the ERP system
- Pull and prepare inventory orders for customer pick-up or delivery
- Develop and stay up-to-date on product knowledge through involvement in Company and vendor-sponsored training programs
- Coordinate with the team to provide excellent customer service (especially during our busy season)
- Assist with merchandising products, managing inventory, and other store tasks while maintaining a safe working environment
- Make local deliveries to the customer
- Ensure that the store and all its properties are upholding the expectations of the Keeling Company brand: exceeding customer service expectations, cleanliness, atmosphere, and high energy.
- All other duties are assigned by the branch manager or the Keeling Company leadership team.
- Employees of Keeling Company have the right to refuse dangerous or unsafe work.
Keeling Company Benefits:
- Full-time Monday - Friday 8 am- 5 pm
- Medical, Dental, and Vision with HSA match
- Short and long-term disability
- Life insurance
- 401k with match
- Paid holidays/Paid time off
- Paid on-the-job training
- Opportunities for advancement
This position is compliant with all DOT regulations for non-CDL operators.
Keeling Company is an equal-opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to these or any other characteristics protected by law.
Qualifications:
Education/Certifications/Skills/Abilities:
- A current or the ability to obtain a DOT Medical Certification
- Must be able to lift up to 75 lbs. from the floor
- Forklift certification provided by Keeling Company
- Clean Motor Vehicle Report
- Ability to use the computer for email, invoicing, and inventory management
- High School degree or equivalent
- Prior sales, warehousing, and/or delivery experience
- Pass a required Drug Screen and Background check
- Customer service and communication skills
- Able to remain professional and courteous at all times
- Bilingual is a plus, but not required