What are the responsibilities and job description for the Branch Manager position at KEELING COMPANY?
The Branch Manager is responsible for overseeing all aspects of branch operations, including staff management, workflow coordination, and customer service excellence. This role requires a hands-on leader who can cultivate a positive team environment, drive operational efficiency, and ensure the branch meets its performance and sales goals. The ideal candidate will be proactive in implementing strategies that support business growth, enhance productivity, and uphold the company’s commitment to outstanding customer service.
At Keeling Company, we take pride in fostering a culture that values teamwork, respect, and exceptional customer service. As a medium-sized company, we offer the close-knit, supportive environment of a small business while providing many of the benefits and opportunities of a larger organization. Our employees enjoy making a meaningful impact while growing their careers in a dynamic and rewarding setting.
Essential Functions & Responsibilities:
- Direct all operational aspects, including inventory, warehousing and distribution operations, customer service, administration, and sales at the branch
- Supervises Sales Associates, Counter Sales/Drivers, and Dedicated Driver/Warehouse Associates as appropriate for branch size and location
- Assess local market conditions and identify current and prospective sales opportunities
- Meet goals and metrics
- Manage budget and allocate funds appropriately
- Bring out the best of the branch’s personnel by providing training, coaching, development, and motivation in partnerships with Human Resources and Corporate personnel
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
- Share knowledge with other branches and corporate on effective practices, competitive intelligence, business opportunities, and needs
- Address customer and employee satisfaction issues promptly
- Adhere to high ethical standards and comply with all regulations/applicable laws
- Network to improve the presence and reputation of the branch and company
- Stay abreast of competing markets and provide reports on market movement and penetration
- All other duties as assigned by the Keeling Company Leadership Team.
- Employees of Keeling Company have the right to refuse dangerous or unsafe work.
Keeling Company Benefits:
- Full-time Monday - Friday 8 am- 5 pm
- Medical, Dental, Vision with HSA match
- Short and long-term disability
- Life insurance
- 401k with match
- Paid holidays/Paid time off
- Paid on-the-job training
- Opportunities for advancement
Keeling Company is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to these or any other characteristics protected by law.
Qualifications:
Education/Certifications/Skills/Abilities:
- Proven management and sales experience
- Track record of over-achieving sales quota
- Proven record of managing teams
- Sufficient knowledge of modern management techniques and best practices
- Familiarity with the industry’s rules and regulations
- Excellent organizational and merchandising skills
- Results-driven and customer-focused
- Solid communication and interpersonal skills
- Friendly, helpful, confident, and engaging personality
- Clean Motor Vehicle Report provided by the Department of Motor Vehicles
- A BS in a technical or agricultural field is a plus. High School degree required
- Product certifications as required and provided by Keeling Company
- Keeling Company is a completely tobacco-free workplace. All employees must adhere to the no tobacco policy when on any Keeling Co. property, driving Keeling Co. vehicles, and representing Keeling Co. at job sites, with customers, or at Keeling Co. sponsored activities.