Client Experience Specialist

Overview

We are seeking a warm, proactive and service-driven Client Experience Specialist to join our growing team in our Tysons Corner, VA office. In this role, you'll create exceptional experiences for clients and employees alike-whether you're greeting visitors, coordinating events, keeping the office running smoothly, or supporting our team behind the scenes.

Responsibilities

Set the Standard for First Impressions

• Warmly greet and welcome clients and visitors, ensuring every interaction reflects our commitment to excellence.
• Serve as the go-to resource for office communications, keeping employees informed about client visits, leadership events, birthdays, work anniversaries, and more through a weekly staff email.
  
  

Bring Events to Life

• Coordinate catered client meetings, including managing catering orders, preparing meal setup, and executing all food service details to ensure a polished and professional dining experience.
• Plan and coordinate office events including holiday parties, team gatherings, and other special occasions.
  
  

Keep the Office Running Smoothly

• Maintain a clean, organized, and welcoming office environment with well-stocked supplies and properly prepared meeting rooms.
• Manage office inventory, fulfill supply orders, and complete employee maintenance requests in a timely manner.
• Coordinate with building management on HVAC, reservations, facility issues, and special events.
• Oversee parking and garage operations, including ticket validation, invoicing, and prepaid ticket orders.
  
  

Support Our Team

• Provide broad administrative support including answering phones, facilitating communications, and assisting with marketing events and project mailings.
• Manage office and docking station reservations for our Tysons location.
• Oversee building access card requests and communications through our Datawatch system.
• Partner with our IT team on laptop maintenance and system updates as needed.
• Track and record gift giving in our compliance system in accordance with SEC regulations.
  
  

Education, Experience And Skills

• A bachelor's degree is preferred.
• 5 years of experience in an administrative, office management, or client experience role.
• A genuine passion for delivering outstanding service and creating positive experiences.
• Exceptional organizational skills and keen attention to detail.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite.
  
  

Benefits

• Full-time, on-site position based in our Tysons Corner, VA office.
• Competitive salary commensurate with experience.
• Comprehensive benefits package, including health insurance and retirement plan.
• Generous paid time off to support work-life balance.
• Professional development opportunities to help you grow in your career.
• A collaborative, supportive team that values your contributions every day.