What are the responsibilities and job description for the Customer Experience & Service Coordinator position at Keefe's Air Conditioning & Heating, Inc?
About Us:
We are a fast-growing home service company specializing in HVAC, Electrical, Plumbing, and Generator services. Our mission is simple: deliver reliable service and an outstanding customer experience every time. We’re looking for a proactive, detail-oriented professional to help us maintain and elevate that standard.
Position Overview:
As a Customer Experience & Service Coordinator, you will be the voice of our company after each service call. You’ll handle customer concerns, ensure satisfaction, and work closely with our dispatch team to keep schedules running smoothly. This role is ideal for someone who is calm under pressure, solutions-focused, and genuinely enjoys helping people.
Key Responsibilities:
- Manage and resolve customer complaints with professionalism and empathy
- Follow up with customers after service visits to ensure satisfaction
- Document customer feedback and identify trends or recurring issues
- Coordinate with technicians and dispatch to update job statuses
- Assist with rescheduling appointments and communicating changes to customers
- Maintain accurate records of all customer interactions in our system
- Help improve internal processes to enhance the overall customer experience
Qualifications:
- Previous experience in customer service, call center, or service coordination (home services experience is a plus)
- Strong communication and conflict resolution skills
- Highly organized with excellent attention to detail
- Ability to multitask and adapt in a fast-paced environment
- Comfortable using scheduling or CRM software
- Positive attitude and a team-first mindset
Why Join Keefe’s?
You’ll play a critical role in shaping how customers remember our service. Your work directly impacts on customer loyalty, company reputation, and overall success. Keefe’s believes in an employee first approach, so the below benefits are available:
- Competitive pay
- Opportunities for growth and advancement
- Supportive team environment
- Training and ongoing development
- No on Call: work-life balance, and a 5 day work week.
- Paid time off
- Option for 100% company paid Health Insurance Premium for our employee’s coverage.
- 401k plan with 4% company match
- Dental, vision, Short-term disability, life insurance, and more
You Know Us, and We're Growing Stronger:
“For Fast Relief, Call Keefe!” Mr. Keefe started as a tradesman in a van right here in New Orleans. You've seen our trucks and ads, but what you might not know is how we're bucking industry trends by growing our team and ensuring year-round opportunities. Our customers rave about our techs, demanding them by name because we don't cut corners. We invest in ongoing training and education, so people join us for a job but stay for a rewarding career with a team that truly values them – especially during times when others are scaling back.
Salary : $18 - $23