What are the responsibilities and job description for the Bilingual Customer Service Representative position at Keefe Group?
Overview
Are you looking for a career with premium benefits and the potential for growth?
At Keefe, we’ve created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path.
We now also offer DailyPay providing you immediate access to earned wages. Work Today, Get Paid Today!
We are proud to be a military and veteran friendly employer.
Responsibilities
***Must live in the St. Louis, Missouri metropolitan area***
***Must be fluent in both English and Spanish***
Starting Wage $21.50 per hour
Hiring Bonus: $300
Monthly performance-based bonus opportunity up to $300
Full time with Benefits
Training: M-F 8am-4pm (4 weeks)
Shift Availability: M-F 2pm-11pm and Saturday 10am - 4pm
The Customer Service Representative will be the primary contact for Access Securepak and Access Corrections customers. You will place orders, handle questions for package programs regarding order status, return processing, and product knowledge.
You will work in the office. You will report to the Call Center Director.
Essential Functions/Main Responsibilities
- Provide inbound customer service phone and chat support to Access Securepak and Access Corrections customers.
- Process customer orders, deposits, track shipments and answer customer questions.
- Process a variety of administrative tasks as a result of the customer call or chat.
- Meet establish performance metrics and quality standards.
- Other responsibilities as determined by our needs.
Qualifications
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Must be at least 18 years of age.
- Proficient in Spanish and English (Speaking and Writing).
- Meet availability requirements that includes, days, evenings, Saturdays, and holidays.
- You will attend four-week training from 8 am to 4 pm Monday through Friday.
- Knowledge of basic PC and Microsoft Office skills.
- Prior customer service experience.
- Experience interpreting and responding to customer requests.
- Upbeat telephone voice.
- Can type 30 wpm.
- Must live in the St. Louis metropolitan area.
Salary : $22