What are the responsibilities and job description for the Inside Sales position at Keathley Patterson - Industrial Solutions?
Company Description Keathley Patterson – Industrial Solutions partners with U.S. manufacturers, OEMs, system integrators, and industrial contractors to improve production efficiency, reduce energy costs, increase worker safety, and support secure industrial networking.
The team operates locally rather than remotely, building strong relationships and understanding customer facilities in detail. Keathley Patterson maintains close connections with people, partners, and products in the communities it serves. The company values personal, face-to-face service where knowing customers by name and providing individual attention are core to how business is done.
Role Description This full-time Inside Sales role is an on-site position based in Fort Smith, AR. The Inside Sales team member will handle incoming customer inquiries, prepare quotes, process orders, and support customers with product selection and technical information in coordination with outside sales and vendor partners. Daily responsibilities include managing phone and email communications, maintaining accurate records in the CRM and ERP systems, and following up on open quotes to drive orders and revenue.
The role involves collaborating with operations and logistics to meet delivery commitments, resolving issues promptly, and ensuring a high level of customer satisfaction. The team member will also assist with basic lead generation activities, such as identifying opportunities within existing accounts and supporting targeted sales campaigns.
Qualifications
The team operates locally rather than remotely, building strong relationships and understanding customer facilities in detail. Keathley Patterson maintains close connections with people, partners, and products in the communities it serves. The company values personal, face-to-face service where knowing customers by name and providing individual attention are core to how business is done.
Role Description This full-time Inside Sales role is an on-site position based in Fort Smith, AR. The Inside Sales team member will handle incoming customer inquiries, prepare quotes, process orders, and support customers with product selection and technical information in coordination with outside sales and vendor partners. Daily responsibilities include managing phone and email communications, maintaining accurate records in the CRM and ERP systems, and following up on open quotes to drive orders and revenue.
The role involves collaborating with operations and logistics to meet delivery commitments, resolving issues promptly, and ensuring a high level of customer satisfaction. The team member will also assist with basic lead generation activities, such as identifying opportunities within existing accounts and supporting targeted sales campaigns.
Qualifications
- Candidates should possess Inside Sales and Lead Generation skills to manage inquiries, develop opportunities, and convert them into orders.
- Candidates should possess Customer Service and Customer Satisfaction skills to build relationships, respond to needs promptly, and support long-term account retention.
- Candidates should possess strong Communication skills, including clear verbal and written communication, active listening, and professional customer interaction.
- Basic understanding of industrial products, automation, or electrical distribution is beneficial.
- Experience using CRM or ERP systems and proficiency with standard office software (e.g., email, spreadsheets) is preferred.
- Ability to work on-site full-time in Fort Smith, AR, manage multiple priorities, and collaborate effectively with cross-functional teams.
- High school diploma or equivalent required; additional technical or business education is a plus.