Environmental Services Assistant Supervisor

Days and Hours:

- Monday - Friday;

• 4:00 AM - 12:30 PM
• 40 hours per week (Full-time)
• Weekend rotation, required
• Holiday rotation, required

Job Title: Environmental Services Assistant Supervisor

Department: Environmental Services

Reports To: Director of Environmental Services

Essential Job Functions Duties and Responsibilities

Perform daily cleaning tasks of the facility including the hospital, clinic, public patient areas, and office areas

• Understand daily cleaning tasks, know where all environmental services supplies are located, and how to correctly use them.
• Understand and carry out correct use of all chemicals.
• Ensure all areas of the facility, (including but not limited to: corners, ceilings, floors, walls, vents, mirrors, cubical curtains, shades, furnishings, restrooms, office, patient rooms, clinic rooms, OR, ER and halls), are dust free, clean and sanitized.
• Keep all floors clean and in good conditions, may include; sweeping, mopping, stripping, waxing, vacuuming and shampooing.
• Keep all soap and paper towel dispensers clean, sanitized and stocked.
• Keep all utility and store rooms clean, stocked and organized.
• Make sure all carts are cleaned and supplies are stocked and ready for the next day before leaving at the end of the day

Complete all work lists daily, weekly, and monthly

• Follow proper procedure while completing all work assignments and paperwork.
• Job and corresponding paperwork must be completed accurately and in a timely manner.
• Ensure all paperwork is turned in when it is due.
• Understand when and how to correctly submit work orders for any repairs needed

Use all housekeeping equipment properly

• Understand how to correctly use all housekeeping equipment, including vacuums, shampooers, microfiber moping system, nano edge, walk behind floor scrubber, buffers, zamboni, etc.
• Follow manufacturer recommendations and facility procedure when using all equipment.
• • Clean all equipment as scheduled along with as needed to insure it is clean and in good working order. Report any issues with equipment to the Director of Environmental Services as soon as possible.
  • Sanitize all equipment used for isolation or spills immediately after use.

Laundry Responsibilities

• Understand how to correctly use all laundry equipment, including scale, washers, dryers, etc.
• Follow correct procedure when picking up soiled linens and delivering clean linens to all areas of the facility.
• Accurately sort and weigh linen and right the weight down to the appropriate department.
• Treat soiled linens and wash and dry linens according to proper procedure.
• Remove all stained and worn-out linens from inventory and document removal.
• Get new laundry out of the storeroom as necessary to maintain an adequate supply. Correctly document what new laundry is gotten out.

Handle hazardous materials

• Understand how to properly handle bio-hazardous waste.
• Correctly remove and handle all biohazard materials.
• Have an understanding of chemical management and how to properly mix, label, and store chemicals and utilize the Chemical Management website for compliance

Follow all regulations, policies, and procedures

• Understand and follow facility, state, and federal regulations, ensuring all EVS staff are also following
• Know how to find the department policies and procedures and assist EVS staff with information as needed
• Help ensure policies are up to date and correct
• Do not work over 40 hours without prior approval of the department director.

Assistant Supervisor Responsibilities

• Assist with arranging schedules, work assignments, and paperwork.
• Complies with department attendance requirements
• Manage staff and handle employee concerns in the absence of the Director of EVS
• Works in conjunction with Director of Materials Management on supplies or other items to order, in absence of Director of EVS
• Where applicable, floats to other areas as needed

General Requirements:

Personal Responsibilities

• Works in harmony with assigned co-workers and other department staff.
• Is punctual in attendance. Adjusts personal schedule to work as scheduled. Provides proper notification for absence as per hospital policy.
• Accepts and responds to constructive criticism, assigned duties and suggestions in a cooperative manner.
• Demonstrates the ability to accept and implement change
• Completes assignments accurately and on time.
• Participates in continuing education programs and staff meetings as evidenced by attendance records.
• Where applicable, floats to other areas as assigned; responds to floating requested with a positive attitude.
• Willingly accepts assignments to special projects.
• Attentive to detail, record-keeping and required paperwork inherent to the position.
• Demonstrates kindness, courteousness, and sensitivity to patients, families, physicians, co-workers and visitors at all times.

Supervisory Skills

• Demonstrates the ability to direct others in accomplishing work.
• Demonstrates the ability to manage several responsibilities simultaneously.
• Performs management functions including interviewing, hiring, performance appraisals, disciplinary actions, addressing complaints and resolving issues among departments.
• Plans and organizes work, coordinates with others, and establishes appropriate priorities.
• Monitors projects and exercises follow-through, adheres to set time frames, and is dependable for meetings and appointments.
• Effectively analyzes issues, determines appropriate actions for solutions, and exhibits timely and decisive action.
• Is a self-starter, seeks and assumes greater responsibility, monitors projects independently, and follows through appropriately.
• Offers innovative ideas that contribute to meeting assignment objectives and departmental goals.
• Works to develop a culture of supportive staff, which fosters individual motivation, high levels of individual and team performance, and quality of service.
• Attends workshops and seminars to increase management skills and keep abreast of the changing requirements for effective healthcare delivery.
• Provides opportunities for others to develop skills.

Customer Service

• Assists all patients, family members/significant others, physicians, visitors and employees in a friendly manner.
• Introduces self and uses caring, thoughtful words either in person or on the telephone.
• Demonstrates ethical and appropriate behavior for a healthcare environment to include, but not limited to, dignity, patient’s rights and privacy, and the maintenance of confidentiality of patient information.
• Demonstrates caring. If unable to assist an individual in needs, offers to find someone who can.
• Demonstrate proper telephone etiquette. If transferring a telephone call, announces the caller and briefly explains the situation before ending the transfer.
• Always makes eye contact when speaking with patients, family members/significant others, visitors, employees, etc. Knocks before entering a room or office. Addresses all individuals courteously.
• Keeps voice down, does not shout or use improper language. Responds to all inquiries promptly and courteously.
• Shares information so that the people who need to be aware of the facts are informed.

Infection Control

• Demonstrates adherence to infection control policies as evidenced by in-service attendance records and employee practices
• Demonstrates correct hand washing technique.
• Demonstrates knowledge of appropriate personal protective equipment (PPE) and uses same in practice.
• Notifies the Infection Control Nurse of real or potential exposures.

Risk Management & Safety Program

• Demonstrates adherence to risk management and safety policies and codes as evidenced by in-service attendance records and employee practices.
• Maintains a clean and safe environment for patient and co-workers.
• Follows all general safety rules.
• Notified the Safety Director and/or Risk Manager of incidents involving injury or having the potential for injury.
• Submits incident reports according to hospital policy.

Quality Improvement Activities

• Participates in Quality Improvement activities of their department and the facility.
• Identifies areas of improvement and communicates quality improvement ideas to their manager in order to improve the quality of care delivered to patients in their care.
• Is a stakeholder in improvement projects, PDSA process improvement, and Root Cause Analysis discussions.

Educational Responsibilities

• Completes required careLearning modules
• Attends mandatory Safety or Incident Management in-services, tabletops, or trainings as available
• Completes other required certifications or classes as necessary to perform the essential functions of the job.

Qualifications:

Education and/or Experience:

• High school diploma or GED

Certificates, Licensure, Registrations:

• None required
• CPR certification preferred

Knowledge, Skills and Abilities:

• Ability to work cooperatively and communicate effectively to maintain good working relationships with staff, healthcare providers, and patients
• Must be capable of communicating clearly (reading, writing and speaking) in the English Language.
• Must be proficient in the operation of a personal computer with Microsoft Office and the Internet
• Must be capable of reading and comprehending complex healthcare laws and regulations.

Security/Access:

• Will have access to the facility while scheduled
• Will have access to confidential information abiding by the organization’s privacy policies and regulations concerning this information