What are the responsibilities and job description for the Client Services Representative position at kdc/one?
Hiring: Client Services Representative
Kdc/one Groveport
Groveport, Ohio, Beauty & Personal Care Manufacturing
We’re looking for a Client Services Representative who thrives on solving problems, building relationships, and keeping things running smoothly from order to shipment.
What You’ll Do:
- Become a key resource for customer support across shipping, purchasing, production, and accounting.
- Act as the customer’s voice within our site by advocating for their needs and ensuring satisfaction.
- Lead internal conversations to remove issues and improve service delivery.
- Own customer relationship, reviewing expectations, resolving issues, and escalating when needed.
- Balance customer needs with production realities by finding smart, efficient solutions.
- Manage and reconcile aged inventory, including billing for slow-moving or obsolete items.
- Handle miscellaneous billing with accuracy and timely documentation.
- Support internal teams with customer insights and updates.
- Partner with Quality and Shipping to ensure on-time delivery.
- Maintain confidentiality of sensitive customer and product data.
- Be flexible, support off-shifts and step in when needed.
What We Need from You:
- Bachelor’s degree in Business Management or related field preferred
(or 5 years of account management experience in lieu of a degree). - Minimum of 3 years in customer service or account management.
Tech-savvy: Comfortable with Microsoft Office, SAP, and navigating systems.Strong communication skillsAdaptable: You thrive in change and can handle multiple priorities You work well independently and collaboratively.
Working Conditions:
- Office-based with occasional time on the production floor.
- Must be able to lift up to 25 lbs occasionally.
- Expect a mix of sitting, standing, walking, and light physical activity.
- Exposure to motorized equipment like forklifts and pallet jacks.
- Climate-controlled environment with moderate noise levels.
Apply now and help us drive for excellence.