What are the responsibilities and job description for the System Engineer position at KDA Consulting Inc.?
The SCCM Engineer will be responsible for providing design, deploying, configuring and support of desktop technologies in a distributed environment.
Responsibilities include but are not limited to:
- Build and maintain deployments and collections using MECM.
- Distribute and maintain enterprise desktop images.
- Endpoint management for security patches and software upgrades.
- Monitoring updates via automatic deployment rules, update groups, and patch compliance.
- Manage reports including reporting on hardware, software inventory, and software metering.
- Work with NYC Cyber Command and IT security staff to maintain cyber hygiene.
- Create and maintain dashboards to deliver metrics.
- Create and deploy applications with user device affinity.
- Provide hands-on support for packaging and deploying applications.
- Continue to improve and scale the existing platform.
- Provides tier 3 technical support to the Desktop and Software Services Technicians and closely collaborates with Service Desk, Infrastructure, Development, and Intranet teams.
- Provide expertise in troubleshooting Configuration Manager.
- Adherence to technology policies and comply with all security controls.
- Work with application owners to understand application installation and interaction with the desktop.
- Coordinate User Acceptance Testing with IT application owners.
- Documentation of application packaging steps and criteria.
Qualifications:
- Minimum 5 years of experience in design, installation, and maintenance of Microsoft Endpoint Configuration Manager (MECM).
- Minimum 5 years of experience providing IT engineering services managing Windows desktops and laptops.
- Experience creating and deploying task sequences for OS Deployments and driver updates.
- Experience maintaining patch compliance/OS upgrades for laptops not connected to network.
- Proven experience within a distributed environment of at least 1000 workstations.
- Application packaging experience.
- Experience with Cloud based technologies such as Microsoft Autopilot, Cloud Management Gateway, and MECM Co-Management.
- Strong understanding of Active Directory, particularly with implementing and troubleshooting of Group Policy Objects (GPOs).
