Community Health Navigator

Job Title: Community Health Navigator
Company: KCC
Location: San Francisco Bay Area, CA (community-based / hybrid field & office)
Job Types: Full-time, Part-time
Pay: $24.50 – $28.00 per hour (DOE)

FLSA Status: Non-Exempt

About (KCC)

KCC is dedicated to improving community health outcomes through personalized care, proactive engagement, and meaningful relationships. We work with individuals and families to reduce barriers to care, address social determinants of health, and connect people to high-quality services.

Position Summary

The Community Health Navigator plays a key support and coordination role on the KCC care team. This position focuses on:

• Helping Community Health Workers (CHWs) and care teams find and maintain up-to-date resources
  
• Building and strengthening partnerships with community programs and service providers
  
• Supporting outreach and community events to increase KCC’s visibility and impact

The Community Health Navigator does some direct client-facing work, but is primarily focused on resource navigation, relationship-building with external partners, and helping the team connect clients to the right services quickly and efficiently.

This is a great role for someone who is organized, community-minded, and comfortable talking to people from many different organizations. We are committed to training the right person who is a strong fit for our mission, even if you don’t meet every qualification listed.

Key Responsibilities

Resource Navigation & Support for CHWs

• Research and maintain an organized directory of community resources (housing programs, food assistance, behavioral health, legal aid, employment services, financial assistance, etc.).
  
• Respond to CHW and care team requests for resources and referrals, helping match clients with appropriate programs.
  
• Monitor changes in eligibility, waitlists, and program requirements and keep the team updated.
  
• Assist with problem-solving when clients face barriers accessing services (e.g., documentation issues, waitlists, insurance questions).

Partnership Development & Coordination

• Reach out to community-based organizations, clinics, social service agencies, and other partners to learn about their programs and build referral relationships.
  
• Participate in introductory calls, site visits, and meetings with external partners to explore collaboration.
  
• Help develop and maintain simple workflows, referral processes, and points of contact between KCC and partner agencies.
  
• Represent KCC in coalition meetings, provider networks, and workgroups as assigned.

Outreach & Community Presence

• Support CHWs with outreach activities, including tabling at community events, health fairs, and resource events.
  
• Assist in planning and preparing outreach materials (flyers, resource lists, contact sheets, etc.).
  
• Help share information about KCC services and programs with community members and partners.

Documentation & Data Tracking

• Document partner contacts, resource information, and referral pathways in KCC’s systems.
  
• Track outreach activities, partnership meetings, and resource usage to support reporting and program improvement.
  
• Provide feedback on resource gaps and community needs to leadership and care teams.
  

Qualifications

Required:

• High school diploma or equivalent.
  
• 1–2 years of experience in community health, social services, customer service, outreach, or a related role (or strong interest and lived experience working with the community).
  
• Strong communication skills and comfort talking with both community members and professionals at other organizations.
  
• Good organizational skills and attention to detail; able to track multiple resources, contacts, and referrals.
  
• Ability to work independently and as part of a team in a fast-paced, community-based environment.
  
• Basic computer skills (email, spreadsheets, data entry; experience with databases or case management systems is a plus).
  
• Ability to travel locally using personal or public transportation.

Preferred:

• Associate’s or Bachelor’s degree in public health, social work, human services, psychology, public administration, or a related field.
  
• Experience working with low-income, uninsured, immigrant, or medically underserved communities.
  
• Familiarity with Medi-Cal/Medicaid, Medicare, and/or local safety-net systems.
  
• Bilingual or multilingual (e.g., Spanish, Cantonese, Mandarin, Tagalog, etc.).

Important Note:
If you do not meet every qualification but feel aligned with KCC’s mission and are eager to learn, we strongly encourage you to apply. We are committed to training and developing the right candidate.

Working Conditions

• Combination of office-based work, virtual meetings, and community-based activities.
  
• Occasional field work and attendance at community events, which may include evenings or weekends.
  
• Ability to lift up to 25 lbs. (outreach materials, supplies) and stand or walk for periods of time during events or outreach.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

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