What are the responsibilities and job description for the Customer Service Representative (Bilingual Mandarin or Cantonese/English) position at KCAL Insurance Agency?
Our company offers competitive salary, 401K Plan with profit sharing, 100% Company Sponsored Medical Insurance, Paid Vacation/Sick/Holidays, Corporate Discount Program, Advancement Opportunities and much more!
Customer Service Representative needed in multiple office locations including Hacienda Heights, Diamond Bar, Irvine, San Gabriel, Cerritos.
Responsibilities:
- Manage incoming calls to identify and assess customers’ needs to achieve satisfaction
- Manage client relationships in a fast-paced environment, while demonstrating persistence along with problem solving and decision making skills to work with clients through a variety of challenging situations.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Perform supporting tasks for Managers in providing exceptional service to clients by completing assigned tasks in a timely and accurate manner.
- Assist clients by answering questions about their policies, providing accurate, valid and complete information such as explaining insurance concepts and processing claims paperwork (training will be provided!)
- Quickly and accurately file applications and process claims
- Provide additional support to teammates and staff as needed
Qualifications:
- Bilingual in English and Mandarin/Cantonese Chinese
- Strong interpersonal and communication skills, both written and oral
- Customer orientation and ability to adapt/respond to different types of characters
- Must be able to work independently and also thrive in a team environment
- Ability to multi-task, prioritize, and manage time effectively
- Proficiency in Microsoft Office Suite, including Outlook
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Communication method(s) used:
- Phone
- Chat
- In person
Work Remotely
- No
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Language:
- Mandarin (Preferred)
Work Location: In person
Salary : $20