What are the responsibilities and job description for the Front Desk Coordinator position at KC Store Fixtures?
Description:
This position is the first point of contact for walk-in customers and call-in customers. This requires the appearance and personality of a welcoming greeter. Additionally, the position will help manage KCSF accounts by supporting Sales, Customers, and Vendors while maintaining KCSF organizational strategies, goals, policies, and processes.
Requirements:
Qualifications/Skills:
This position is the first point of contact for walk-in customers and call-in customers. This requires the appearance and personality of a welcoming greeter. Additionally, the position will help manage KCSF accounts by supporting Sales, Customers, and Vendors while maintaining KCSF organizational strategies, goals, policies, and processes.
Requirements:
- Answer, assist, and transfer as necessary all incoming phone calls in a welcoming and friendly manner.
- Greet visitors, determine nature and purpose of visit, notifies appropriate department, and directs visitors to specific destination.
- Performs routine administrative support tasks for a variety of internal functions dependent on the business needs, such as filing, printing, collecting, mailing, and distributing.
- Provide administrative support to Accounting and Claims departments.
- Assist sales with Online orders.
- Maintain merchandising standards of the Showroom floor.
- Direct deliveries and Freight carriers to appropriate warehouse.
- Other duties as assigned.
Qualifications/Skills:
- Experience with NetSuite preferred
- Experience with a multi-line phone system preferred
- Action, detail-oriented, and solution-oriented
- Proficient at Microsoft Office (Outlook, Excel, Word)
- Efficient time management skills
- Strong verbal, written, and interpersonal skills
- Ability to learn and take initiative within the role
- Passion for Customer Service