What are the responsibilities and job description for the Customer Service Coordinator position at KC Fixture & Display, Inc.?
Description:
Customer Service Coordinator
Fulltime
In Person Position
Travel – 0<10%
Job Description:
This position will help manage KCSF accounts by supporting Customers and Sales through order entry, order processing, and clear communication while maintaining KCSF organizational strategies, goals, policies, and processes.
Requirements:Requirements:
- Assist Sales with administrative support and coordinate various functions to meet deadlines
- Collaborate with Sales on a regular basis
- Create and manage sales orders and shipments for customers
- Provide a high-level customer service to our partners
- Work closely with customers to obtain product specs and images
- Coordinate product samples for customers
- Handle both incoming and outgoing calls with customers
- Provide in person customer support
- Field customer complaints and facilitate resolution
- Update weekly, monthly, annual sales reports for vendors and customers
- Track inventory demand
Qualifications/Skills:
- Customer service or Sales experience preferred
- Experience with NetSuite preferred
- Strong understanding of Microsoft Office (Outlook, Excel, Word, PowerPoint)
- Action, detail-oriented, and solution-oriented
- Ability to work with ambiguity
- Efficient time management skills
- Strong verbal, written, and interpersonal skills
- Excellent oral and written communication skills
- Ability to multitask on many projects at a time
- Ability to learn and take initiative within the role
- Ability to work independently and within a team environment