What are the responsibilities and job description for the Carrier Support Specialist position at KBX Logistics?
Your Job
As a Carrier Support Specialist, you will be the primary operational partner for carriers across onboarding, compliance, and general Capacity Solutions support. You will enable carriers to successfully transact with KBX by managing Highway and system onboarding, troubleshooting system and vendor payment maintenance, sustaining accurate carrier data in KBX systems, and supporting continuous improvement initiatives that increase carrier reliability and operational efficiency.
Our Team
The KBX Capacity Solutions Team plays a crucial role in ensuring freight moves efficiently and cost effectively for our customers. We specialize in building and managing strong carrier partnerships, forecasting and securing capacity across modes, and designing tailored solutions that balance reliability, cost-efficiency, and speed. Our team combines hands-on carrier management with data-driven planning and real-time execution to reduce disruptions, optimize utilization, and deliver transparent customer outcomes.
What You Will Do
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .
Who We Are
KBX Logistics, a Koch company and global leader in transportation, offers world-class, technology-driven capabilities across all modes of managed freight and transportation asset management. KBX is uniquely positioned to meet the challenges shippers face, leveraging decades of firsthand experience and data-driven insights from a large, diverse, and global business network. By building mutually beneficial partnerships and innovative technology, KBX creates a competitive advantage for its customers and meets the growing need for cost effective and reliable supply chain solutions. For more information on KBX, visit www.kbx.com
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aquí , or tu ).
As a Carrier Support Specialist, you will be the primary operational partner for carriers across onboarding, compliance, and general Capacity Solutions support. You will enable carriers to successfully transact with KBX by managing Highway and system onboarding, troubleshooting system and vendor payment maintenance, sustaining accurate carrier data in KBX systems, and supporting continuous improvement initiatives that increase carrier reliability and operational efficiency.
Our Team
The KBX Capacity Solutions Team plays a crucial role in ensuring freight moves efficiently and cost effectively for our customers. We specialize in building and managing strong carrier partnerships, forecasting and securing capacity across modes, and designing tailored solutions that balance reliability, cost-efficiency, and speed. Our team combines hands-on carrier management with data-driven planning and real-time execution to reduce disruptions, optimize utilization, and deliver transparent customer outcomes.
What You Will Do
- Receive and review carrier registrations through Highway(carrier vetting platform) and certify carriers when compliance and risk are acceptable.
- Vet carriers in Highway and Safer, validate equipment/driver counts, and complete compliance screening prior to granting system access.
- Advise carriers on Highway edits (ELD, TIN matching) and work with the Insurance/Highway teams to resolve issues.
- Complete KBX system onboarding via internal and external systems.
- Coordinate payment setup with KBS and the Freight Audit team and communicate payment changes between KBS/carrier/factoring companies.
- Provide onboarding training and welcome communications to carriers covering KBX policies, systems, and processes.
- Troubleshoot freight pay, vendor payment, insurance, rating/fuel setup, and operational issues.
- Guide carriers to appropriate KBX teams to optimize carrier usage and resolve escalations.
- Enter and maintain carrier profiles and status in Salesforce; save and document email communications.
- Review internal reports as needed to ensure data accuracy and compliance.
- Support carriers with visibility tools and document submission and escalate visibility or IT errors to the relevant stakeholders.
- Identify and implement improvements to onboarding and support processes to reduce manual tasks and improve data accuracy.
- Support procurement initiatives and contribute opportunities for value-added improvements to the Procurement team and KBX.
- Experience in carrier management, carrier onboarding, logistics, or transportation operations.
- Experience leveraging data to drive decisions
- Experience working cross functionally with internal and/or external stakeholders
- Hands-on experience with the Highway platform and KBX-related systems (KBX TM, Loadshop, FSM, Apex).
- Experience coordinating payment setups and working with freight pay/factoring processes.
- Experience supporting fuel card programs or working with vendor onboarding.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .
Who We Are
KBX Logistics, a Koch company and global leader in transportation, offers world-class, technology-driven capabilities across all modes of managed freight and transportation asset management. KBX is uniquely positioned to meet the challenges shippers face, leveraging decades of firsthand experience and data-driven insights from a large, diverse, and global business network. By building mutually beneficial partnerships and innovative technology, KBX creates a competitive advantage for its customers and meets the growing need for cost effective and reliable supply chain solutions. For more information on KBX, visit www.kbx.com
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aquí , or tu ).