What are the responsibilities and job description for the Reservation Agent position at KBOS, INC.?
Kaneohe Bay Ocean Sports (KBOS) is looking for a friendly, reliable, and customer-focused Part-Time Reservation Agent to join our team!
Position: Part-Time Reservation Agent
Starting Pay: $19/hour
Location: Honolulu, HI
Schedule: Part-time; schedule to be discussed
Work arrangement: In-office training required for the first 3 months, with the opportunity to work remotely after successful completion of training.
About the Position
The reservation Agent will assist customers with booking and managing reservations for our sandbar tours. This position is ideal for someone who enjoys helping people, providing excellent customer service, and working in a fast-paced environment.
Responsibilities
· Answer customer inquiries by phone, email, and other communication channels
· Assist customers with reservations, bookings, changes, and cancellations
· Provide accurate information about tours, schedules, pricing, and policies
· Process reservations and payments accurately
· Communicate professionally and courteously with customers
· Maintain accurate reservation records
· Work closely with the operations team/Affiliate agents to ensure a smooth customer experience
· Perform other administrative and customer service duties as needed
Qualifications
· Excellent customer service and communications skills
· Friendly, professional, and dependable
· Strong attention to detail and organizational skills
· Comfortable using computers and learning reservation software
· Ability to multitask in a fast-paced environment
· Previous customer service, hospitality, or reservations experience is a plus but not required
· Must be able to complete the required 3 months of in-office training
What We Offer
· Starting pay of $19/hour
· Part-time schedule
· Potential remote work after completing the initial training period
· Opportunity to work with a local Hawaii ocean tour company
· Health & Dental Insurance
· Paid Time Off
· Employee Discount
· 401(k)
Pay: From $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
Salary : $19