Case Manager (LGBTQIA Shelter)

Salary: 45-50KCase Manager LGBTQIA ShelterReports to: Program Manager / Shelter CoordinatorLocation: KBEC Group, Inc., Washington, DCPosition SummaryThe Case Manager is responsible for providing person-centered, trauma-informed case management services to individuals and families experiencing homelessness, with a focus on clients housed in KBEC Groups LGBTQIA Low-Barrier Shelter and related housing programs. The primary goal is to support clients in overcoming barriers to permanent housing using a strengths-based, Housing First approach.This role includes serving as a CAHP (Coordinated Assessment and Housing Placement) Coordinator for DC voucher programs, ensuring timely housing matches, voucher utilization, and coordination with landlords, housing providers, and community partners.Essential Duties and ResponsibilitiesClient Support & Case ManagementProvide comprehensive, client-centered case management to individuals in shelter and supportive housing programs.Deliver supportive services to clients experiencing homelessness, including those with serious mental illness, substance use disorders, chronic health conditions, and co-occurring challenges.Conduct regular face-to-face contacts, spending approximately 80% of time directly engaging with clients.Complete home visits, shelter check-ins, and safety/wellness assessments.Develop, implement, and review individualized housing and service plans focused on stability, independence, and long-term housing retention.Provide budgeting, financial literacy, and Representative Payee services as needed.Support clients in accessing medical, psychiatric, and community-based services.Oversee medication management for assigned clients, when required.Housing & CAHP CoordinationServe as a CAHP Coordinator for DC housing voucher programs, ensuring clients are matched to appropriate housing opportunities.Assist clients with housing applications, voucher utilization, and landlord engagement.Conduct housing inspections and monitor rental payments to ensure compliance with program requirements.Act as a liaison with landlords, housing providers, and community stakeholders to support housing stability.Compliance & DocumentationComplete all required documentation in HMIS and other databases, including case notes, assessments, and service plans.Administer VI-SPDAT, F-SPDAT, and/or TAY-SPDAT assessments as part of Coordinated Entry.Maintain accurate, timely, and audit-ready records in accordance with HUD, DHS, and KBEC Group standards.Collect outcome data and prepare monthly progress reports.Collaboration & Program DevelopmentParticipate in multidisciplinary team meetings, staff meetings, and case conferences.Collaborate with external agencies to connect clients with wraparound services.Support program development and contribute to new initiatives that enhance client services.Assist with volunteer coordination and community engagement activities.Participate in ongoing professional development, trainings, and conferences.Education & ExperienceBachelors degree in social work, psychology, human services, or a related field OR equivalent combination of education and direct human services experience.Minimum of 35 years of experience providing case management or supportive services to vulnerable or at-risk populations.Experience working with LGBTQIA individuals, including youth and adults, strongly preferred.Familiarity with DCs homeless services system, CAHP process, and HMIS required.QualificationsStrong understanding of Housing First principles and adult rehabilitation services.Experience supporting individuals with addictions, mental health, and co-occurring disorders.Excellent written and verbal communication skills.Ability to work effectively in a culturally diverse and inclusive environment.Strong organizational skills and ability to manage multiple priorities.Commitment to racial, gender, and social equity, as well as economic justice.Ability to remain calm and professional in high-pressure situations.Team-oriented with a collaborative approach to problem-solving.Working ConditionsWork is performed in both office and community settings, including shelters, housing sites, and partner agency locations.Position requires flexibility to meet with clients across the District of Columbia.Some lifting (up to 2030 lbs) may be required.Background ChecksEmployment is contingent upon successful completion of:Criminal history background check (including FBI fingerprinting, DC Police, and other jurisdictions as applicable).DC Child Abuse Registry and National Sex Offender Registry checks.Drug and alcohol screening.Tuberculosis testing.Equal Opportunity StatementKBEC Group, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and clients.

Salary : $53,200 - $58,900