IT Specialist

KBC Advisors is seeking an experienced IT Specialist to support our growing Data & Products team. This role is hands-on and critical to ensuring seamless technology operations across the organization. The ideal candidate will be proactive, detail-oriented, and comfortable balancing day-to-day support with strategic IT initiatives.

KBC Advisors is a modern, nimble purpose-built firm. We pride ourselves on doing things differently. We want team members with diverse views and experiences who can bring new ideas to the table. We value what makes each of us unique and use it to drive our innovative approach to commercial real estate.

This is an in-person position in our Seattle, Washington office.

Essential Duties and Responsibilities

• Manage and track IT assets, including hardware and software, to ensure accurate inventory and maintenance
• Support IT-led projects and system rollouts in a hands-on environment
• Troubleshoot user access issues on company devices
• Provide technical support for video conferencing systems and meetings
• Deliver user training on tools, applications, and IT policies
• Manage, escalate, and de-escalate IT ticket submissions to ensure timely resolution
• Research, evaluate, and recommend new technologies to improve IT processes
• Create, update, and manage IT process guides and training resources
• Provide IT support and onboarding for new and existing employees
• Assist with implementing and monitoring IT security measures
• Travel to KBC offices as needed to provide onsite support

Preferred Qualifications

• Strong understanding of IT asset management and lifecycle processes
• Proficiency with Microsoft 365, Windows and macOS environments, and video conferencing platforms
• Familiarity with IT security best practices and access management
• Excellent communication skills with the ability to train and support non-technical users
• Strong problem-solving skills with the ability to prioritize multiple requests
• Experience working both independently and collaboratively across teams

Education and Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• 3 years of experience in IT support, systems administration, or a related role

Compensation

The expected annual base salary for this position is $67,000 - $82,000. Actual compensation will be determined based on experience, qualifications and geographic location.

This role may also be eligible for bonuses, or other incentive compensation, as well as a benefits package including health coverage, retirement plans, and paid time off, subject to eligibility requirements.