Account Manager

Company Overview

Founded in 1969, KitchenBrains®, continually leads the industry in the design, development, manufacturing and deployment of controls, monitors, sensors and IoT connectivity for foodservice outlets and original equipment manufacturers (OEMs) that reduce costs, drive productivity, and increase guest satisfaction. Kitchen Brains brands, including (FAST.)®, Modularm® and KitchenEssentials, feature a growing number of products that incorporate KitchenKorrect™ IoT/cloud connectivity, and can be found in leading QSRs, casual and fine dining restaurants, convenience and grocery stores, schools, hospitals, stadiums and more globally.

Position Summary

We are seeking a motivated, high-potential Channel Partner Account Manager to help accelerate growth across our North American channel partner network. This is a hands-on, individual contributor role for someone early in their career who wants real responsibility, exposure to cross-functional teams, and a clear path for growth.

Reporting to the Manager, Account Management, you will work closely as a teammate with the Channel Partner Solutions Manager to grow existing accounts, develop new opportunities, and deliver a best-in-class customer experience. This role blends consultative selling, operational execution, and strategic account development—ideal for someone who enjoys both thinking and doing.

What You’ll Do

You will play a critical role in driving revenue, strengthening partner relationships, and positioning our team as trusted advisors to our customers.

Key responsibilities include:

• Grow and develop channel partner accounts by partnering with the Channel Partner Solutions Manager to build pipeline, expand wallet share, and pursue new customer opportunities.
• Create and execute account business plans that clearly define where we play, how we win, and how we grow—grounded in data and customer insight.
• Drive revenue through proactive account management, cross-selling, and new business development initiatives.
• Analyze sales data, order history, and trends to identify risks and opportunities, enabling consultative conversations focused on long-term customer success.
• Own territory forecasting, reporting, and sales analysis for the channel partner segment.
• Manage end-to-end order execution, including order entry, pricing validation, ERP accuracy, and lead-time tracking.
• Prepare and present quotes, proposals, and pricing for both transactional and growth opportunities.
• Coordinate cross-functionally with manufacturing, logistics, and international shipping teams to ensure accurate, on-time delivery.
• Collaborate with Sales and Technical teams to recommend solutions, price new products, upgrades, and add-ons.
• Support key account initiatives, including RMAs, service, and warranty issue resolution.
• Serve as a primary customer point of contact, delivering a high-quality, responsive, and professional experience throughout the sales cycle.

What We’re Looking For

We are looking for someone who is intellectually curious, takes ownership, and wants to grow into a larger commercial leadership role over time.

Required Qualifications:

• 2–5 years of experience in B2B sales, account management, or customer-facing roles within a manufacturing environment.
• Bachelor’s degree in Business or a related field.
• Demonstrated ability to proactively manage accounts and drive revenue growth.
• Strong analytical skills with the ability to translate data into actionable insights.
• Advanced proficiency with Microsoft Office, CRM, and ERP systems.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and stakeholders in a fast-paced environment.
• Willingness to travel occasionally for customer visits and trade shows.

Preferred Experience:

• Experience in or exposure to SaaS or technology-enabled solutions.
• Working knowledge of Sales, Operations, Finance, and IT functions.
• International sales and shipping experience; familiarity with freight forwarding is a plus.

Why This Role

This role offers meaningful responsibility, direct exposure to senior commercial leaders, and the opportunity to learn how a manufacturing-driven business scales through channel partnerships. You will have a seat at the table, a voice in strategy, and clear expectations tied to real outcomes.

If you are smart, driven, humble, and eager to grow, this role provides a strong foundation for a long-term career in account management and sales leadership.