What are the responsibilities and job description for the Regional Sales Manager position at KB Home?
About KB Home
KB Home is one of the largest and most recognized homebuilders in the United States and has built over 650,000 quality homes in our more than 60-year history. Today, KB Home operates in 45 markets from coast to coast. What sets KB Home apart is the exceptional personalization we offer our homebuyers from those buying their first home to experienced buyers allowing them to make their home uniquely their own, at a price that fits their budget. As the leader in energy-efficient homebuilding, KB Home was the first builder to make every home it builds ENERGY STAR� certified, a standard of energy performance achieved by fewer than 10% of new homes in America, and has built more ENERGY STAR certified homes than any other builder. An energy-efficient KB home helps lower the cost of ownership and is designed to be healthier, more comfortable and better for the environment than new homes without certification. We build strong, personal relationships with our customers so they have a real partner in the homebuying process. As a result, we have the distinction of being the #1 customer-ranked national homebuilder in third-party buyer satisfaction surveys. Build your career with KB Home. Learn more.
JOB SUMMARY: Responsible for management of the sales team in the Los Angeles/ Ventura division. Position priorities include achieving sales results while ensuring all company's processes are followed and customer service standards are achieved. Additional responsibilities include recruiting, training, retaining and developing talented sales counselors.
Essential Duties And Responsibilities
Education
KB Home and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at KB Home or its affiliates without a valid written agreement in place for recruiting services, such resumes will be deemed the sole property of KB Home and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidate resumes, in the event any such candidate is hired by KB Home or its affiliates as a result of the submittal, without a valid written agreement between the Recruiter and KB Home.
KB Home is one of the largest and most recognized homebuilders in the United States and has built over 650,000 quality homes in our more than 60-year history. Today, KB Home operates in 45 markets from coast to coast. What sets KB Home apart is the exceptional personalization we offer our homebuyers from those buying their first home to experienced buyers allowing them to make their home uniquely their own, at a price that fits their budget. As the leader in energy-efficient homebuilding, KB Home was the first builder to make every home it builds ENERGY STAR� certified, a standard of energy performance achieved by fewer than 10% of new homes in America, and has built more ENERGY STAR certified homes than any other builder. An energy-efficient KB home helps lower the cost of ownership and is designed to be healthier, more comfortable and better for the environment than new homes without certification. We build strong, personal relationships with our customers so they have a real partner in the homebuying process. As a result, we have the distinction of being the #1 customer-ranked national homebuilder in third-party buyer satisfaction surveys. Build your career with KB Home. Learn more.
JOB SUMMARY: Responsible for management of the sales team in the Los Angeles/ Ventura division. Position priorities include achieving sales results while ensuring all company's processes are followed and customer service standards are achieved. Additional responsibilities include recruiting, training, retaining and developing talented sales counselors.
Essential Duties And Responsibilities
- Drive and Achieve Sales Goals - Daily interaction with sales representatives to achieve sales goals that are set by senior leadership. Ensure all sales counselors are using Company's KB Edge Business Model, specifically our Structured Selling Process and digitized tracking tools such as C3. Troubleshoot solutions with Sales Representatives on difficult sales negotiations. Creatively work with Sales Representatives to find ways to drive their own traffic.
- Sales Analysis & Processes - Work with Sales Representatives to collect and utilize competitor and market analysis to increase sales. Work to increase the Realtor Broker Outreach program. Work with all functional departments to achieve sales and overall business goals.
- Performance Management - Assist (or lead depending on size and volume of the department) with recruiting, selection, training and retention of sales representatives. Provide proper feedback and coaching on sales scorecard metrics. Identify performance gaps and offer solutions to narrow the gap. Ensure all required training is complete, performance reviews are conducted and bench players are placed on active Development Plans.
- CSI/AvidCX - Ensure 100% customer satisfaction through excellent execution of the KB Edge business model. Ensure all CSI and AvidCX standards are followed. Work with sales representatives and customers to resolve any customer service related issues in a timely fashion. Ensure all prospects and existing customers are called on a regular basis.
Education
- High School Diploma or Equivalent required
- Four Year College Degree preferred
- Valid California Real Estate License
- 3 years proven sales experience
- Prior management experience preferred
- Home building or related industry preferred
- Action oriented, with the drive to push sales and marketing efforts to successful closure
- Demonstrated leadership capabilities including motivating teams, employee development, conflict management, and being results oriented
- Ability to connect with people, and develop and maintain professional relationships
- Understands market and industry trends
- Proven ability of being customer centric by seeking solutions from the customer's perspective
- Strong experience in delivering high quality customer service programs. Previous ERP database experience a plus!
- Strong verbal & written communication, with the ability to take complex concepts and communicate accurately and persuasively
- Proven ability to lead and execute effective training sessions or conduct strong oral presentations
- Strong ability to work within a team-setting, inclusive of other's ideas, and a willingness to cooperate
- Proficient in Microsoft applications, including Word, Excel, Powerpoint and Outlook.
- Base Salary: The expected base salary range for this position is $135,000-145,000 per year depending on experience, paid semi-monthly.
- Bonus: Positions are eligible for a discretionary bonus paid quarterly.
- Benefits: Employee benefits available for this position include health care (medical, dental and vision) benefits, a 401(k) employee savings plan with Company match, vacation pay, paid sick days, and a monthly mobile phone stipend.
- Ability to work a flexible schedule on a consistent basis, including evenings, weekend and holidays
- Travel 50% of the time to communities in the Los Angeles/Ventura area
- Conduct business in a professional and ethical manner to potential buyers and external brokers to reinforce goodwill and profitability for the company
- The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
- Ability to stand or sit for extended periods
- Ability to move about work location
- Ability to drive/travel as needed
- Ability to walk up and down stairs
- Ability to observe details at close range and communicate information so others will understand
- Ability to transport and move up to 20 lbs and move as needed
- Periodically works in outdoor weather conditions
KB Home and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at KB Home or its affiliates without a valid written agreement in place for recruiting services, such resumes will be deemed the sole property of KB Home and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidate resumes, in the event any such candidate is hired by KB Home or its affiliates as a result of the submittal, without a valid written agreement between the Recruiter and KB Home.
Salary : $135,000 - $145,000
