What are the responsibilities and job description for the Online Sales Counselor position at KB Home?
KB Home is one of America's largest and most trusted homebuilders, with nearly 700,000 quality-homes built over our more than 65-year history. Operating across 21 divisions in 9 states, we don’t just build houses we create places where families can make a lifetime of memories. At KB Home, our foundation is our people. We foster genuine relationships with our customers throughout their homebuying journey, while our employees bring passion and purpose to work every day. Our shared culture of customer obsession drives our mission to make homeownership attainable for all.
The Opportunity
Turn Your Internet Skills Into a Rewarding Career in Homebuilding!
Are you a tech-savvy communicator with persuasive skills and a customer-first mindset? Our Online Sales Consultant opportunity offers the perfect opportunity to leverage your digital communication talents into a meaningful career in residential new home sales.
Schedule: Work Week: Tuesday-Saturday; Days Off: Sunday and Monday
As an Online Sales Consultant, you'll serve as the critical first point of contact for prospective homebuyers, transforming inquiries into appointments and helping families take their first steps toward homeownership. You'll guide potential buyers through preliminary product identification, ultimately connecting them with our community sales representatives.
Key Responsibilities
Join us and become part of a team where innovation, sustainability, and an unwavering commitment to customer satisfaction drive everything we do — and where people truly matter.
As a KB Home Team Member, You’ll Experience
KB Home wants prospective employees to protect themselves from fraudulent activity. Legitimate communication will only come from email addresses ending in @kbhome.com or through our applicant tracking system, iCIMS, using @icims.com or @talent.icims.com domains.
KB Home and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings.
KB Home is an Equal Opportunity Employer
The Opportunity
Turn Your Internet Skills Into a Rewarding Career in Homebuilding!
Are you a tech-savvy communicator with persuasive skills and a customer-first mindset? Our Online Sales Consultant opportunity offers the perfect opportunity to leverage your digital communication talents into a meaningful career in residential new home sales.
Schedule: Work Week: Tuesday-Saturday; Days Off: Sunday and Monday
As an Online Sales Consultant, you'll serve as the critical first point of contact for prospective homebuyers, transforming inquiries into appointments and helping families take their first steps toward homeownership. You'll guide potential buyers through preliminary product identification, ultimately connecting them with our community sales representatives.
Key Responsibilities
- Respond promptly and persuasively to all leads from phone calls, emails, social media, and live chat
- Match buyers with suitable home options based on their needs, wants, and timelines.
- Schedule appointments between interested prospects and on-site sales representatives
- Maintain detailed database records with customer information and interaction notes
- Track and report conversion statistics to optimize lead management
- Build relationships with real estate brokers and coordinate presentations
- Support community sales representatives during special events and grand openings
- High school diploma required; Associate's or Bachelor's degree preferred
- 1-3 years of sales experience using digital communication channels
- Homebuilding industry or online sales experience (preferred). Timeshare, or online car sales a plus
- Intermediate to advanced proficiency with Internet tools, Microsoft Office, and customer relationship management software
- Exceptional verbal and written communication skills
- Customer-centric approach to problem-solving
- Proven ability to overcome sales objections
- Action-oriented mindset focused on converting leads to appointments
- Ability to work a flexible schedule including evenings, weekends, and holidays.
- The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
- Ability to stand or sit for extended periods.
- Ability to move about work location.
- Ability to drive/travel locally approximately 10% of the time.
- Ability to walk up and down stairs.
- Ability to observe details at close range and communicate information so others will understand.
- Ability to transport and move up to 20 lbs and move as needed (for roles in Construction/Customer Service/IT/Land/Marketing/Sales/Studio).
- Periodically works in outdoor weather conditions (for roles in Construction/Customer Service/Land/Sales).
- Position is located on-site at the KB Home Division Office.
Join us and become part of a team where innovation, sustainability, and an unwavering commitment to customer satisfaction drive everything we do — and where people truly matter.
As a KB Home Team Member, You’ll Experience
- A culture defined by customer obsession and collaboration.
- The satisfaction of helping families achieve their dream of homeownership.
- Opportunities for growth and development within a nationally recognized company.
KB Home wants prospective employees to protect themselves from fraudulent activity. Legitimate communication will only come from email addresses ending in @kbhome.com or through our applicant tracking system, iCIMS, using @icims.com or @talent.icims.com domains.
KB Home and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings.
KB Home is an Equal Opportunity Employer