What are the responsibilities and job description for the Customer Service Representative position at Kayla Customs?
Job Overview
We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and voice of our organization, providing exceptional support to our clients and ensuring their needs are met with professionalism and enthusiasm. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming environment. This paid position offers an exciting opportunity to develop your skills in customer support, office management, and communication within a fast-paced setting.
Duties
- Respond promptly and courteously to customer inquiries via multi-line phone systems, email, and in person
- Manage front desk operations, including greeting visitors, answering phones, and directing calls with excellent phone etiquette
- Utilize office management tools such as Microsoft Office, spreadsheets, and productivity software to document interactions and update client records
- Perform data entry tasks accurately while maintaining organized filing systems and records
- Assist with calendar management and scheduling appointments for team members or clients
- Support administrative tasks such as proofreading documents, managing client communication, and handling clerical duties
- Use technical proficiency in computer skills to troubleshoot basic issues and ensure smooth office operations
Requirements
- Proven experience in office management or administrative support roles with strong organizational skills
- Excellent computer literacy including proficiency with Microsoft Office (Word, Excel), spreadsheets, data entry, and typing skills
- Prior customer service experience demonstrating effective communication and problem-solving abilities
- Ability to handle multi-line phone systems efficiently while maintaining professionalism
- Bilingual skills are highly desirable to serve a diverse client base effectively
- Strong organizational skills with the ability to prioritize tasks and manage time effectively
- Experience with QuickBooks or similar accounting software is a plus but not required
- Demonstrated attention to detail in proofreading, filing, and data entry tasks
- Personal assistant or front desk experience is advantageous for success in this role
Join us today to be part of a vibrant team committed to delivering outstanding customer support! This paid position offers valuable opportunities for growth in administrative expertise while making a positive impact on our clients’ experiences.
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- Retirement plan
Work Location: In person
Salary : $18 - $21