What are the responsibilities and job description for the Part Time Customer Service Representative position at Kayl Heating & Air?
Part Time Customer Service Representative
Kayl Heating
Tri-Cities Area
Kayl Heating & Air has built a strong reputation in the HVAC industry by focusing on what matters most - our customers. We're a people-first company dedicated to keeping our clients comfortable and satisfied with every interaction.
We are currently seeking a reliable and organized Part-Time Customer Service Representative / Scheduling Coordinator to join our team.
Position Overview This fast-paced role is responsible for managing the daily schedules of our Service Technicians, dispatching calls efficiently, and ensuring smooth coordination between customers, technicians, and the management team. You will play a key role in delivering excellent customer experiences while keeping operations running smoothly.
Pay: $15.00 - $20.00 per hour, depending on experience Hours: Up to 35 hours per week, Monday - Friday
Key Responsibilities:
- Maintain and manage daily service technician schedules
- Dispatch technicians promptly as service calls are completed
- Schedule follow-up and return visits with customers when parts arrive
- Maintain and update the on-call technician schedule
- Keep customer records accurate and up-to-date in the company database
- Provide clear and professional communication with customers, technicians, and managers
Requirements:
- Previous experience in customer service, dispatching, or project coordination
- High school diploma or equivalent
- Strong customer service skills with a professional phone presence
- Excellent ability to multi-task in a fast-paced environment
- Highly organized and detail-oriented
- Good geographical knowledge of the service area or strong map-reading skills
- Proficient computer skills, including Microsoft Office (Excel, Outlook, Word)
This is a great part-time opportunity for someone who thrives in a dynamic office environment and enjoys helping both customers and technicians.
If you're dependable, detail-oriented, and looking for a meaningful role with a growing local company, we encourage you to apply!
NO PHONE CALLS OR IN-OFFICE INQUIRIES PLEASE. All candidates must apply online.
Salary : $15 - $20