Client Relations Specialist

Job Description:
Responsible for growing and strengthening client relationships generally initiated by a CoreLogic Sales Representative/Product Specialist. Provide a full range of customer service by managing an assigned group of accounts to meet established and specific long-term strategic objectives. This position is primarily tactical in nature but has strategic components to it. Partnering with Client Operations to meet the day-to-day needs of specified clients, the CAS owns the maintenance of the relationship. As the primary interface with the client, represents the company in a professional manner and develops a comprehensive account plan to identify key opportunities and to anticipate and respond to clients’ needs. This includes partnering with Product Specialists/relevant team members to provide products and services to meet target order volumes, orchestrating client appreciation, measuring and reporting performance adherence and client satisfaction pertaining to the assigned business unit/product company(s). Depending on business unit and product, may also do some product selling, responding to client requests. Product training and technical support may also be part of the core job duties.

Job Duties
Growing and strengthening client relationships includes:

• Acting as primary contact for assigned clients with respect to product company performance and operational processes
• Acting as a first level escalation resource to clients
• Conducting routine status meeting with clients to solicit voice of client regarding product/ company performance, industry trends and new product requirements
• Partnering with Product Specialists/relevant team members to expand and broaden relationships across the business unit

Reporting, trending, and analysis includes:

• Providing client level reporting, monitoring and analyzing client trending and SLA adherence, providing information to management
• Performing trend analysis of issues and market conditions recommending changes to product, policy and/or processes

Client maintenance includes:

• Coordinating client on-boarding for new clients in the appropriate systems
• Answering questions, following up on and resolving billing issues

Project coordination/management includes:

• Making independent decisions and coordinating activities to resolve significant client issues
• Triaging issues and engaging appropriate support within business unit resources to resolve
• Managing client specific projects to ensure successful and timely completion according to client expectations
• Gathering client requirements and submitting all technical and operational project requests necessary to support client initiatives

Training and technical support includes:

• Training clients on product capabilities, product demonstrations, changes, system enhancements, etc. via direct training sessions, phone contact, or web-ex.
• Performing maintenance of clients in relevant systems, including the addition of new products, services or pricing
• Working directly with clients to resolve technical issues
• May provide equipment/hardware/software installation

Job Qualifications
Education, Experience, Knowledge and Skills:

• HS Diploma or equivalent required; some college preferred.
• Typically requires 2-4 years of directly related experience.
• Proficient in using Excel, Word, Outlook
• Ability to interact effectively at multiple levels within the organization
• Team player, with team leadership skills
• Solid prioritization and project management skills
• Ability to balance strategic thinking with tactical implementation
• Proven creative problem-solving capabilities
• Strong analytical framework for creating logical recommendations
• Excellent written and verbal communication skills
• Strong evidence of initiative and follow-through

Proficiency in department/business unit/product systems preferred

Job Type: Full-time

Salary: $11.77 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Experience level:

• 3 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Metairie, LA: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $12 - $19