What are the responsibilities and job description for the Assistant Manager position at Kay Jewelers?
Company Description Kay Jewelers, founded more than a century ago, is the leading jewelry store in the United States. The company is known for offering an extensive selection of quality jewelry, including engagement rings, fashion pieces, and timeless classics. Kay emphasizes trusted service, product expertise, and memorable in-store experiences for customers. Team members are encouraged to build lasting relationships with customers and support them in celebrating life’s special moments. Kay continues to grow its presence nationwide, offering development opportunities for retail professionals.
Role Description The Assistant Manager role at Kay Jewelers in Madison, WI is a full-time, on-site position focused on supporting daily store operations and delivering exceptional customer service. This role assists the Store Manager in supervising sales associates, coaching team members, and ensuring sales goals and key performance metrics are achieved. The Assistant Manager helps maintain visual merchandising standards, oversees opening and closing procedures, and supports inventory control and loss prevention practices. Responsibilities include resolving customer concerns, promoting store promotions and financing options, and ensuring that company policies and procedures are followed. The role also involves participating in training, contributing to a positive and inclusive work environment, and supporting the Store Manager with scheduling, reporting, and performance feedback.
Qualifications
- Retail and sales experience, preferably in jewelry or luxury goods, with a proven ability to meet or exceed sales targets.
- Leadership and team supervision skills, including coaching, mentoring, and providing constructive feedback.
- Strong customer service and relationship-building abilities, with a focus on creating welcoming and respectful interactions.
- Basic business and operations skills, such as inventory handling, cash management, and understanding of KPIs.
- Clear verbal and written communication skills and the ability to collaborate effectively with diverse team members.
- Comfort with point-of-sale systems and willingness to learn product details, financing options, and store processes.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required in a retail environment.
- High school diploma or equivalent; additional education in business or retail management is beneficial.
- Integrity, reliability, and a commitment to maintaining a professional, inclusive, and non-discriminatory workplace.