What are the responsibilities and job description for the Warranty Claims Data Analyst position at Kawasaki Motors Corp., U.S.A.?
Duties and Responsibilities:
- Conducts analysis/audit/review of warranty data/costs and provides detailed reporting for product/process improvement as needed; expands root problem analysis; proposes insights and solutions for warranty/quality issues.
- Creates technology solutions and options to analyze claim information in order to make/recommend changes or adjustment to programs, policies, and processes as needed.
- Prepares monthly reporting on current warranty spend and on trending warranty/quality issues.
- Prepares aggregate data and field reports to states and regulatory entities such as NHTSA and CPSC.
- Prepares ad-hoc reports as needed showing volume, types, and disposition of claims handled.
- Assists in preparing semi-annual forecasts on yearly warranty spend and claim rates.
- Develops and delivers clear and actionable reporting of voice of the customer data to support product improvement efforts and customer and dealer satisfaction.
- Acts as a liaison for the Warranty department to consult with the Quality Assurance department and our Consumer Services and Product Support Hotline teams in regards to sharing information on trending warranty issues.
- Uses Cognos BI software to query product registration and warranty claim information.
- Identifies, documents, and tests process improvements on the warranty system to ensure the system is efficient and accurate.
- Effectively utilizes experience to approve, amend, or deny all warranty claims while following guidelines set forth in the Warranty Policy & Procedures Manual.
- Ensure proper follow-through and resolution on all claims to conclusion.
- Assists dealers in handling unsettled claims.
- Trains dealers in warranty claim filing procedures over phone/e-mail/Zoom/ etc.
- Accurately documents comments pertaining to each claim into the Warranty System.
- Reviews warranty claims history for dealers upon request.
- Consistently builds own technical knowledge of AKM products to increase dealers’ organizational and technical support needs.
- Uses Cognos BI software to query product registration and warranty claim information when needed to support processing duties.
- Receives, examines and documents all parts and accessories returned under a dealer warranty claim.
- Identifies, documents, and tests process improvements on the warranty system to ensure the system is efficient and accurate.
- Serves as back up to other warranty team members that may include the following tasks:
- Processes product registrations, customer updates, vehicle status changes, labor rate updates, and KPP extended service contract sales.
Education and Experience:
High school diploma or general education degree (GED) is mandatory; a Bachelor's degree (BA/BS) or equivalent from a four-year college is preferred; and minimum three (3) years related experience and/or training in a warranty claims environment; or equivalent combination of education and experience.
Skills and Qualifications:
To perform this job successfully, you must be able to perform each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or ability required.
- Exhibits excellent oral and written communication skills.
- Demonstrates the ability to successfully prioritize and organize multiple, competing tasks.
- Extremely detail and deadline oriented.
- Brings energy and enthusiasm to group or team efforts.
- Solid knowledge and experience working with Microsoft’s Word, Excel, PowerPoint and Access software.
Salary: $75,000 - $80,000
To support your health and wellness goals, Kawasaki provides a comprehensive benefits program dedicated to the well-being of our employees and their families.
What we offer:
- Competitive salary based on experience
- Medical, Dental, Vision and Pet insurance
- 401(k) match
- Life and Disability benefits
- Generous PTO policy
- Up to 12 paid company holidays
- Employee discounts on Kawasaki products
- Onsite fitness center
- Kawasaki Kafé
KMC is an Equal Opportunity Employer; employment with KMC is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Salary : $75,000 - $80,000