Loan Support Specialist

Job Summary
Kaw Valley State Bank is looking for a detail-oriented and dedicated employee to work in our loan department. The ideal candidate is someone who has the ability to work in a fast-paced environment, has prior banking or financial experience, and works well in a team setting.

Duties

• Maintain and set up files on each loan, and ensure that the information is complete and accurate before proceeding to the loan officer for approval.
• Processes documents for payments or fees.
• Perform administrative duties, such as typing, filing, or routine clerical work.
• Assist loan officer with loan generation, processing, preparation, and maintenance.
• Greet customers and direct them to the proper department or employee.
• Process invoices and check requests.
• Generate weekly reports.
• Receive and post monthly payments, and respond to such inquiries as necessary.
• Answer and direct phone calls to the corresponding loan officer, and arrange appointments as necessary.
• Demonstrate basic general knowledge of retail bank products and services.
• Maintain knowledge of aspects of the teller line including processing transactions, balancing cash drawer and vault, and basic branch operations functions.
• Ensure all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Perform other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Exceptional customer service skills
• Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations.
• Ability to write simple business correspondence.
• Ability to read, write, analyze and comprehend simple financial documents, and/or legal documents.
• Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization
• Ability to effectively respond to questions from groups of managers, clients, customers and the general public.
• Ability to prioritize and perform a variety of concurrent tasks with minimal direction.

Education and/or Experience

• HS Diploma/GED required, Associate’s degree or higher preferred
• One year of banking customer service preferred
• One year sales experience preferred
• Cash handling experience preferred

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person