What are the responsibilities and job description for the Desktop support technician position at Kavaliro?
Note :
This is a 12 month contract that renews on a yearly basis indefinitely. This position has the ability to convert to a full time employee which will be determined by hiring team.
Pay rate
$25 / hr. ($52,000 annual)
Location (onsite, remote, hybrid) :
100% On-site, but there is opportunity to work hybrid once the candidate build a good rapport with hiring manager and team.
Top skills / requirements :
- Experience providing outstanding customer service both in-person and over the phone.
- Experience installing, supporting and troubleshooting tools / technologies such as Windows OS, Office 365, ServiceNow, and peripherals such as printers, mobile devices, etc.
Bonus skills / qualifications :
- Ability and willingness to write technical documentation
- Experience with SCCM and PowerShell
- Willingness to help and train other team members (currently have 2 interns in the team, sometimes they have questions and / or need help and just looking for someone whom is a team player).
Job Description :
Our Client is seeking to contract a Desktop Support Technician. Desktop Support Technicians provide a single point of contact for end users to receive support and maintenance within the organization’s desktop computing environment.
This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance.
Configuration, management, maintenance, and troubleshooting of network printers and multifunction devices. Troubleshoot and provide audio and visual support for events.
This work is done in person, remotely, by telephone, or via e-mail in a timely and accurate fashion.
Required Technical Skills :
- Strong general troubleshooting skills - client computers
- Technical knowledge of PC and desktop hardware and their internal components
- Hands-on hardware troubleshooting experience
- Working technical knowledge of current protocols, operating systems, and standards
- Ability to operate tools, components, and peripheral accessories
- Able to read and understand technical manuals, procedural documentation, and OEM guides
- Familiarity of Active Directory
- Knowledge of Windows-based operating systems
- Must have strong communication skills, including written, email, documentation, and verbal
- Strong knowledge of Microsoft Office applications
Required Non-Technical Skills :
- Must be able to work successfully and productively on their own, as well as in teams
- Successful applicant must have strong interpersonal skills
- Ability to lift up to 50 pounds
- Good driving record
- Familiarity with ticketing systems, such as ServiceNow
- Maintain up to date documentation
Not required, but desired :
- Preferably has experience working in an enterprise environment
- Familiarity with supporting iPhone and iPads
- Familiarity with enterprise Applications, including :
o Microsoft M365 (SharePoint, Teams)
o RSA SecurID
o Microsoft Authenticator
o Microsoft Software Center Console Management (SCCM)
Additional comments / information :
All contractors under this team receives 80 hours of Paid Time Off, 13 Holidays, and are provided with Sick Time which is accrued (1 hour per 30 hours worked, can roll over 24 hours every year).
This candidate will also qualify for yearly raises and bonuses which are 100% performance based. These generally happen April and March timeframe.
Last updated : 2024-02-27