What are the responsibilities and job description for the Member Services Representative - Teller position at Kauai Federal Credit Union?
PURPOSE AND SCOPE
A Member Services Representative’s (MSR) primary responsibilities are to deliver exceptional Member Service and deepen Member relationships by identifying needs and providing personalized solutions. MSR’s must be knowledgeable about a range of credit union operations, able to process a variety of financial transactions, open and close accounts, and have the ability to answer a broad range of member questions.
ESSENTIAL JOB FUNCTIONS
1. Assist Members in processing transactions such as deposits, withdrawals, and loan payments. Open and close accounts. Accurately and efficiently process all transactions.
2. Promote products and services that are beneficial to the Member. Maintain a thorough knowledge of the credit unions products and services.
3. Maintain and balance the cash drawer daily, or as required. Reconcile discrepancies. May assist with completion of vault transactions and balancing.
4. Completes additional functions as required such as: processing night deposit, answering calls, ordering debit cards, scanning documents, filing and other duties.
5. Keeping a clean organized work area and professional appearance.
6. Comply and stay current with applicable policies, laws and regulations, including but not limited to: the Bank Secrecy Act, the USA PATRIOT Act, Office of Foreign Assets Control, and the Equal Credit Opportunity Act.
7. Demonstrate good risk management decisions, including displaying solid knowledge of guidelines for fraud prevention and robbery.
8. Actively contribute to the credit union’s business goals, as well as individual sales and Member service goals.
9. Deliver an outstanding Member experience by exceeding expectations, thorough follow-through and actively taking responsibility for the overall experience.
IDEAL EDUCATION AND/OR EXPERIENCE
- High School diploma or equivalent required.
- 1-2 years customer service experience preferred.
- Cash handling experience preferred.
- Basic knowledge of Microsoft Office products.
- Ability to operate basic office equipment i.e. calculator, typewriter, photocopier.
IDEAL KNOWLEDGE/SKILLS
Must be able to communicate (verbally and in writing) clearly in the English Language. Must demonstrate critical thinking, analytical, detail-oriented and organized. Must be an effective and efficient team player with good interpersonal skills.
TRAVEL REQUIREMENTS
Travel may be required to attend meeting/educational offerings by car or aircraft to various locations throughout the United States. The length of the travel varies by purpose. Must be able to regularly travel between the credit union’s offices in order to ensure effective operations, and to attend required meetings and training sessions.
Please note that scheduled attendance requirements may change due to business needs.
- Full time schedule is 40 hours per week.
- Scheduled days of work may vary depending on branch location, which may include Saturday hours.
- Must be able to work additional hours, weekends, and Holidays as needed.
Job Type: Full-time
Pay: $21.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- Day shift
Ability to Commute:
- Kilauea, HI 96754 (Required)
Work Location: In person
Salary : $21 - $22