Dental Coordinator

Katy Trail Community Health is seeking a Dental  Coordinator expedites the administrative requirements for patient referrals, ensuring that appropriate referrals are made to participating providers within the patient's health plan. They will obtain appointments for Specialist visits. They will notify patients of appointments and address any barriers. This position requires being a resource regarding referrals and insurance plan guidelines. The ability to interpret dental guidelines, benefits, policies, and procedures are required to support and expedite the referral process.

Responsibilities and Essential Functions:
Work cooperatively with Clinic providers and personnel to accomplish all goals and objectives of Katy Trail Community Health
Responsible for patient referrals to specialists. Referral goals for scheduling are as follows: 24 hours for a high priority or 72 hours for a low priority. Referral goals for following up with facilities that schedule with the patient directly are as follows: 5 days for a high priority or 7 days for a low priority. The referral coordinator must document on going progress of each and every referral.
Responsible for patient referrals for diagnostic testing. Referral goals for scheduling are as follows: 24 hours for a high priority or 72 hours for a low priority. Referral goals for following up with facilities that schedule with the patient directly are as follows: 3 days for a high priority or 5 days for a low priority. The referral coordinator must document on going progress of each and every referral.
Maintaining contact with each patient to give status of referral.
Monitor turnaround time for referrals in order to identify and follow up on any that have exceeded the allotted timeframe.
Monitor and process prior authorizations for internal KTCH dental services in a timely manner.
Keep abreast of all referral workflows and act as back up for the medical referral specialist
Maintain a positive, working relationship with all of the care teams through Katy Trail Community Health.
Keep work area neat and organized for proper completion of work tasks.
Participate in Continuing Education as required by supervisor or state or federal guidelines.
Perform related work as required, including, but not limited to, assisting, and fulfilling reception duties as needed.
Performs at established quantitative and qualitative work standards to meet departmental goals and objectives.
Presents a courteous and helpful demeanor, to all patients, visitors, and other staff members or any other person an employee encounters while representing Katy Trail Community Health
Promotes quality improvement, staff and patient safety, and culturally diversity through department operations and by personal performance.
Maintain current knowledge related to applicable statutes, regulations, guidelines and standards necessary to perform job duties
Ability to adapt to change.
Maintain an above average attendance record.
Perform other duties as assigned. Duties may be reassigned and/or change during state of emergencies to meet business needs.

Minimum Qualifications:
3-5 years clinical setting experience in a dental practice.

Excellent attendance record
Demonstrate computer skills, word processing.
Demonstrate ability to organize and categorize.
Demonstrate well developed written and oral communication skills with ability to interact with providers and third
parties, including ability to utilize tact and sensitivity to timing in personal transactions.
Excellent Customer Service Skills with patients and coworkers, including but not limited to, exercising empathy
exercising active listening skills, and meeting special needs in a timely manner.
Ability to exercise good judgment in evaluating situations and making decisions.
Must be able to see, hear, read, write, kneel, stand, sit and lift up to 25 lbs.
Must be able to handle stressful situations.
Possess cognitive skills necessary to understand medical terminology.
Always maintain professional appearance and attitude.
Must maintain patient confidentiality at all times and adhere to HIPAA, HITECH, and OMNIBUS ruling, prepare
reports timely and accurately as requested