What are the responsibilities and job description for the Customer Relations Representative - State Farm Agent Team Member position at Katie Murphy - State Farm Agent?
Benefits:
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency is approaching its 10-year anniversary, and we’re proud to be a trusted presence in the community I've called home for over 20 years. Our team of seven is collaborative, supportive, and genuinely enjoys working together.
Our agency is approaching its 10-year anniversary, and we’re proud to be a trusted presence in the community I've called home for over 20 years. Our team of seven is collaborative, supportive, and genuinely enjoys working together.
We’ve built an office culture centered on open communication, creativity, and professional growth—where everyone feels heard, valued, and motivated. Whether it’s team activities, community service events, or day-to-day collaboration, we believe in building strong connections that extend beyond the office.
If you’re someone who thrives in a positive, team-oriented environment and wants to grow in a meaningful career, we’d love to connect.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Katie Murphy - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.