Operations Coordinator

Who We Are

Kate McLeod creates solid body care that delivers the most concentrated moisture on earth, harnessing the power of pure plant butters. Our waterless formulas melt nature’s most nourishing ingredients directly into your skin, without dilution or fillers.

We’re best known for The Body Stone™—a moisturizing lotion bar that melts on contact with dry skin, delivering a deep-conditioning treatment that’s clinically proven to boost moisture levels and keep you hydrated for 72 hours.

Operations Coordinator

Location: Red Hook, NY (Hudson Valley)

Job Type: Full-time

Schedule: Monday-Friday 9am-6pm

Salary: $75,000

The Role

The Operations Coordinator will report to the Manager of Operations and play a vital role in ensuring the seamless functioning of our Red Hook production facility. This role leads key administrative initiatives, maintains accurate operational records, and provides essential logistical support to keep production running at peak efficiency. 

Primary responsibilities include timely and accurate data entry across our ERP system, coordination of inbound and outbound shipments, and facility-wide administrative support (including appointment scheduling, supply ordering, and coordination with external vendors and service providers, as needed). This role will also contribute to process improvements by identifying opportunities to streamline systems, enhance workflows, and support operational excellence as we scale.

Key Responsibilities

Operations Support & Data Entry

• Manage accurate inventory records in NetSuite, including timely creation of Work Orders and Transfer Orders for all products produced
• Ensure appropriate documentation and fulfillment for all wholesale orders, including invoicing through various vendor-owned platforms
• Assist with preparing labels, documents, and other materials needed for daily operations and outbound shipments

Schedule freight for any inbound/outbound shipments, ensuring competitive pricing from freight carriers while balancing due dates and lead times to make informed, timely decisions

• Monitor inbound shipments using the Purchasing Tracker, proactively flagging delays or risks to production timelines
• Lead or support key operational initiatives such as workflow streamlining, documentation updates, and the creation or refinement of systems and SOPs to improve efficiency and accuracy

Team & Facility Administration

• Manage ordering of break room snacks and supplies; circulate and update supply request lists as needed
• Support team event logistics, including food & beverage ordering and coordinating deliveries or pickups
• Schedule appointments and coordinate with external service providers as needed to support ongoing maintenance of the facility
• Help maintain a clean, tidy, and organized facility environment to support safe and efficient operations
• Perform additional duties or special projects as assigned

Qualifications

• Excellent organizational skills, exceptional attention to detail, and passion for accuracy
• Ability to deliver high-quality work under tight timelines and manage multiple priorities effectively
• Strong mathematical, analytical, and problem solving skills
• Experience with billing, invoicing, and general administrative processes, preferably in manufacturing / warehousing or consumer products
• Familiarity with ERP systems (NetSuite strongly preferred)
• High proficiency in Microsoft Office Suite and Google Suite; advanced Excel skills (e.g., pivot tables, data filtering, VLOOKUP) a strong plus.
• Experience in process development, SOP creation, and workflow optimization
• Strong written and verbal communication skills, with the ability to collaborate across teams and with external partners
• A self-starter who is adaptable, resourceful, and comfortable with troubleshooting in a fast-paced environment.

Requirements

• Previous experience in a manufacturing environment preferred
• Strong attention to detail and ability to work quickly and accurately
• Dependable, adaptable, and willing to take on a variety of tasks
• Able to work independently and as part of a team
• Physically able to:
• Lift up to 55 pounds repeatedly
• Push, pull, squat, bend, and reach frequently
• Stand and walk for up to 9 hours per shift
• Flexible to accommodate shift or schedule changes as needed

Benefits & Perks

• Paid Time Off: 10 days of PTO with 2nd and 4th anniversary increases paid holidays and sick time
• Health Insurance: 80% employer contribution (medical, dental, vision) for full-time employees
• 401(k) Retirement Plan: Employee contribution only
• Performance-Based & Anniversary Bonuses
• 75% product discount and 24 free products annually
• Regular weekly schedule
• Warm, supportive work environment
• Snacks, team events, and a culture of celebration

Kate McLeod is committed to building a diverse team and fostering an inclusive culture. We are proud to be an equal opportunity employer. We welcome our employees’ differences in race, religion, gender, sexual orientation, age, veteran status, disability, pregnancy, medical conditions, among other characteristics.