What are the responsibilities and job description for the Commercial Lines Account Manager position at Katalyst Systems Impact?
Commercial Lines Account Manager
Cedar Rapids, IA | In-Office/Hybrid
A well-established, locally owned insurance agency in Cedar Rapids, Iowa is looking to hire an experienced Commercial Lines Account Manager to take ownership of an established book of mid-market commercial clients as the primary day-to-day contact within their growing insurance division.
This role fits an insurance professional who likes building long-term client relationships, solving problems, and being the person clients and producers count on. You'll join a collaborative team, support a stable book of business, and have the opportunity to work in a hybrid environment following an initial in-office training period.
They are looking for someone who takes ownership, communicates proactively, and genuinely enjoys helping clients. The ideal candidate is detail-oriented without losing sight of the bigger picture, comfortable managing multiple priorities, and motivated by delivering exceptional service.
Enjoy the benefits of working for a locally owned company that values collaboration, flexibility, and professional growth.
What You'll Do
- Serve as the primary day-to-day service contact for assigned commercial accounts, building relationships with clients, producers, and carriers
- Analyze client insurance needs, coverage forms, and carrier quotations; complete and submit applications with producers
- Follow up with carriers on quotations, policies, endorsements, and renewals, and prepare certificates, binders, and account documentation
- Process policy changes and renewals, review audits, and resolve discrepancies between clients and carriers
- Prepare insurance summaries, proposals, and client correspondence; coordinate billing and invoicing
- Maintain accurate records in Applied Epic and respond to client questions with urgency and attention to detail
What We're Looking For: Client-focused, organized, and comfortable managing multiple priorities under deadline. Strong written and verbal communicators who take initiative and follow through, and who can balance technical insurance knowledge with genuine customer service.
Required Qualifications
- Active Iowa Property & Casualty (P&C) insurance license, or ability to obtain within 30 days of employment
- Minimum 2 years of Commercial Lines Account Management experience
- Strong understanding of commercial coverages, renewals, policy servicing, and carrier relationships
- Proficiency with Microsoft Outlook, Word, and Excel
Preferred Qualifications
- Experience with Applied Epic agency management software
Compensation & Benefits
- $65,000 - $80,000 , based on experience, plus bonus eligibility
- Profit sharing program
- Comprehensive benefits and PTO
- Hybrid schedule after training
- Family-friendly culture that is focused on work/life balance
- Long-term career stability with a locally owned company
Salary : $65,000 - $85,000