What are the responsibilities and job description for the HR Analyst II position at Katalyst CRO?
Responsibilities
- Serve as the main contact for service-related inquiries from recruitment, managers, employees, and other HR team members.
- Ensure the complete resolution of HR requests, including tracking and tracing.
- Offer outstanding customer service by promptly resolving queries and issues, really committing to providing a high-end user experience.
- Stay knowledgeable about business operations, structure, and key contacts to provide ad-hoc support and advice during HR calendar events.
- Monitor the quality of transactional work produced by the Hubs and key HR service metrics.
- Offer proactive advisory services on HR processes for HR Business Partners and line managers.
- Maintain regular contact and conduct reviews with HR teams for assigned areas, demonstrating an awareness of business area support, site-specific strategies, and challenges.
- Collaborate on site-specific projects as needed, maintaining a working knowledge of global and site-specific HR policies and procedures.
- Bachelor's Degree or equivalent experience required, preferably in Human Resources or a related field.
- HR Certification is a plus.
- Proficiency in Microsoft Office products; HRIS experience preferred (Workday).
- Previous experience in a human resources role, with ticket management and employee relations experience preferred.
- Outstanding customer service orientation with strong follow-up skills and attention to detail.
- Excellent verbal and written communication skills.
- Demonstrated approach to improving processes with flexibility and a willingness to learn.
- This role is crafted for individuals who are ambitious and determined to successfully implement HR services that make a genuine difference.
- The position follows a hybrid schedule of three days on-site and two remote days after full training, aligning with a Monday to Friday business hours framework.
