Client Care Manager (CCM)

Location: Remote – Supporting BrightStar Care of Pullman/Calumet City

Reports To: Agency Director

Employment Type: Full-Time

Position Summary:

The Client Care Manager (CCM) plays a vital role in coordinating and overseeing all aspects of client intake, service onboarding, and credentialing with health plans. This individual will be responsible for establishing and maintaining relationships with referral partners, ensuring seamless client onboarding, and managing payor credentialing processes. The CCM will work closely with internal clinical and administrative teams to deliver excellent client service and support the overall growth of BrightStar Care of Pullman/Calumet City.

Key Responsibilities:

Client Intake & Relationship Management

• Lead the client intake process, including initial assessments, documentation, and coordination with the clinical and scheduling teams.
• Serve as the primary point of contact for new and ongoing clients, responding to inquiries, providing updates, and managing service satisfaction.
• Ensure all client records are accurately maintained in accordance with HIPAA and internal protocols.

Credentialing & Payor Engagement

• Manage credentialing and re-credentialing processes with Medicaid, Medicare Advantage, VA, and commercial health insurance payors.
• Maintain accurate documentation of contracts, payor requirements, renewal timelines, and compliance updates.
• Monitor credentialing status and coordinate with third-party credentialing services or provider portals when necessary.

Referral Business Development (Remote)

• Build and maintain virtual relationships with hospitals, case managers, discharge planners, SNFs, and physician offices to secure referrals.
• Coordinate digital outreach efforts, manage CRM records, and follow up with potential referral sources to grow the agency’s referral pipeline.
• Track referral trends, conversion data, and communicate weekly updates to leadership.

Compliance & Reporting

• Ensure adherence to state regulations, BrightStar Care policies, and Joint Commission standards.
• Collaborate with the Quality Assurance team on audits, file reviews, and compliance reporting.
• Generate operational reports related to intake, referrals, and credentialing as required.

Qualifications:

• Bachelor’s degree in Healthcare Administration, Business, or a related field (preferred).
• Minimum 2 years of experience in client services, healthcare administration, case management, or home health coordination.
• Working knowledge of healthcare credentialing processes with major insurers and government payors.
• Strong communication skills, organizational abilities, and attention to detail.
• Proficiency in EMR systems, CRMs, and Microsoft Office Suite; experience with ABS and Zoho is a plus.
• Self-motivated with the ability to work independently in a fast-paced virtual environment.

Compensation:

Annual Salary Range: ₦300,000 – ₦400,000

Monthly Internet/Data Allowance: ₦30,000

Working Conditions:

• This is a fully remote position with a structured work schedule aligned to U.S. Central Time (CST), Monday through Friday, 9:00 AM to 5:00 PM CST.
• Candidates must be able to work and remain responsive during standard U.S. business hours, regardless of location.
• A quiet, professional home office setup with reliable high-speed internet is required.
• Daily work is conducted through digital platforms including video conferencing, cloud storage, email, and CRM tools.
• No travel is required. All job duties, including credentialing, referrals, and client interactions, are performed remotely.

Phone: 773-546-9088

Website: www.brightstarcare.com/locations/pullman-calumet-city