Sr. Operations Manager - i2G Systems

Overview

Together, We Enhance Innovation and Growth

i2G Systems delivers advanced electronic security and life safety solutions across a broad range of industries, including government, data centers, healthcare, education, entertainment, finance, and transportation. Our expertise spans access control, intrusion detection, biometrics, perimeter sensors, radar, ground sensors, and anti-drone technologies. We specialize in system design, project management, commissioning, and enterprise technology integration. Our mission is to equip clients with innovative solutions that safeguard critical assets and provide a strategic advantage in today’s evolving security landscape.

Responsibilities

The Senior Operations Manager is accountable for execution excellence across i2G Systems’ most

complex and mission-critical security programs. This role provides operational guidance spanning

proposal review, risk management, project execution, resource planning, financial performance, and

customer engagement. The position partners closely with Sales, Engineering, Field Operations, Supply

Chain, and Finance to ensure projects are executable, compliant, profitable, and delivered to the highest

standards.

Who This Role Is For

This position is intended for a seasoned operations leader with 15 years of experience delivering

enterprise electronic security systems in demanding environments. You are decisive, technically fluent,

and comfortable leading through complexity and ambiguity. You set the standard for discipline,

professionalism, and performance—and expect the same from your teams.

Core Responsibilities;

Execution Leadership & Accountability

• Sponsor and support end-to-end delivery of electronic security programs from contract handoff
  
  

through commissioning and close-out

• Provide expert guidance on complex projects, escalations, and recovery efforts
• Ensure safety, quality, schedule, margin, and customer satisfaction objectives are consistently
  
  

achieved

• Enforce standardized project controls, documentation, and reporting disciplines
• Monitor and drive performance against key metrics including margin, labor utilization, schedule
  
  

adherence, and change management

Proposal Review, Risk & Compliance

• Conduct operational review of proposals and awards for contractual compliance, scope
  
  

accuracy, pricing integrity, and execution assumptions

• Identify and mitigate technical, financial, schedule, compliance, and resource risks prior to
  
  

project kickoff

• Validate constructability and execution strategy in partnership with Sales and Engineering
• Monitor to ensure licensing, permitting, bonding, and regulatory requirements are met across
  
  

all jurisdictions

• Translate bid assumptions into executable, accountable project plans
  
  

Engineering-Driven Operations

• Apply deep systems-level knowledge to challenge designs, scope assumptions, and execution
  
  

strategies

• Serve as a technical authority during complex problem resolution and customer escalations
• Ensure designs and execution approaches align with real-world field conditions and operational
  
  

constraints

Resource & Capacity Management

• Forecast workforce and capacity requirements based on backlog and pipeline demand
• Align labor, materials, equipment, logistics, and subcontractors to support execution priorities
• Proactively mitigate supply chain, staffing, and schedule risks
  
  

Team Leadership & Performance Management

• Lead, develop, and hold accountable regional operations and project teams
• Establish clear performance expectations and drive a culture of ownership and results
• Promote safety, operational discipline, financial accountability, and continuous improvement
  
  

Team Leadership & Performance Management

• Lead, develop, and hold accountable regional operations and project teams
• Establish clear performance expectations and drive a culture of ownership and results
• Promote safety, operational discipline, financial accountability, and continuous improvement
  
  

Customer & Commercial Engagement

• Support pre-sales efforts with operational and technical input that increases win probability and
  
  

execution confidence

• Engage directly with customers to manage escalations, resolve issues, and strengthen long-term
  
  

relationships

• Identify follow-on opportunities through execution excellence and trusted customer
  
  

partnerships

Reporting & Governance

• Set execution priorities and performance targets aligned with company objectives
• Deliver clear, executive-level reporting on project health, financial performance, risk exposure,
  
  

and corrective actions

• Ensure compliance with internal governance, contractual obligations, and regulatory standards
  
  

What Success Looks Like

• Projects are delivered safely, on schedule, on margin, and to specification
• Risks are identified early and actively managed
• Customers view you as a trusted operational and technical leader
• Teams operate with discipline and accountability, while meeting company standards
• Leadership has consistent, accurate visibility into execution and financial performance
  
  

Travel & Commitment

This role requires regular travel and flexibility to support customer needs, project schedules, and

escalation events. Extended hours are expected when required to meet commitments. Success in this

position requires a strong personal ownership mindset and a willingness to put the company and

customer first.

Qualifications

• 10 years of progressive leadership experience in operations, project management, or field delivery within an electronic security or systems integration environment
• Strong technical knowledge of access control, intrusion detection, video surveillance, and integrated security platforms
• Demonstrated success in proposal review, estimating accuracy, and operational risk management
• Proven ability to lead multi-disciplinary teams and manage complex programsStrong financial acumen with experience managing margins and operational KPI
  
  

Company Overview

This is a Sr. Director of Operations career opportunity with i2G Systems. Learn more about i2G: https://www.i2gsystems.com/careers.html

About

"Kastle Systems Makes Strategic Investment in i2G Systems, Strengthening Leadership in Serving High-Security Industries and High-Value, Large Scale Facilities" Read More About the Partnership Here:

https://www.kastle.com/kastle-systems-makes-strategic-investment-in-i2g-systems-strengthening-leadership-in-serving-high-security-industries-and-high-value-large-scale-facilities/