What are the responsibilities and job description for the Service Technician II position at Kastle Systems?
Overview
The Service Technician II tests, troubleshoots and repairs all aspects of our security systems including access control, and video systems at customer sites. The Service Technician II interacts directly with the client, client representatives, other contractors and Kastle personnel to ensure a successful service and repair solutions. The Service Technician ensures that service orders are completed accurately and on time, and that these services meet or exceed client expectations.
Responsibilities
Service and Resolution (70%):
The Service Technician II tests, troubleshoots and repairs all aspects of our security systems including access control, and video systems at customer sites. The Service Technician II interacts directly with the client, client representatives, other contractors and Kastle personnel to ensure a successful service and repair solutions. The Service Technician ensures that service orders are completed accurately and on time, and that these services meet or exceed client expectations.
Responsibilities
Service and Resolution (70%):
- Maintains, services, installs, tests Basic access control, security components and Video/CCTV Systems
- Diagnoses CCTV system problems and determine faulty components
- Programs digital video recorders and network video recorders according to client needs
- Ensures that systems are serviced properly and on time in accordance with Kastle's procedures and quality control standards
- Provides regular progress updates to all stakeholders
- Communicates with customers, customer representatives, contractors and Kastle staff as necessary to service, install and test equipment
- Manage tickets once assigned
- Logs technician hours and parts used on jobs, changes the billing status on jobs after consultation with CS and/or I&S Director
- Provides accurate documentation for completed work and consults with Technical Support to resolve discrepancies
- Processes Work orders & Service requests in field service dispatch system
- Maintains and protects building keys to customer buildings.
- Responsible for providing proper documentation for inventory control and for maintaining proper inventory for vehicles and projects
- Must be available to perform end of year and interim inventory counts.
- Maintains assigned company-owned vehicles, tools, equipment, and individual tool issue.
- Advanced electronics knowledge
- Advanced electrical knowledge
- Mid-level to advanced networking knowledge with certifications
- Advanced diagnostic skills for more complex services
- Works closely with network and IT personnel about IP addressing issues.
- Knowledge in access control (Z, Quad, other), lock smith, wireless networking, delayed egress locks, specialty alarm systems (DMP/Silent Night), other access control mfg., training/certification, telephones, networking & IP
- Ability to perform quality service repairs on multiple supported products
- Work history must display stability and consistent attendance
- Demonstrated ability to accept responsibility and carry out assigned tasks with limited supervision
- Ability to interface and communicate with customers and co-workers in a clear and professional manner
- Self-motivated and excellent attention to detail
- Must be available to work overtime, weeknights, and weekends as needed
- Ability to lift, move, or carry items weight up to 75 pounds.
- Required to maintain a valid driver’s license and clean driving record
