What are the responsibilities and job description for the Solution Specialist position at Kaseya Careers?
About Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.
We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.
At Kaseya, we don't just raise the bar. We build it.
Kaseya is looking for a Solutions Specialist to become an instrumental part of our sales and customer success teams, providing expert guidance and support to clients seeking comprehensive IT security solutions.
As a Solutions Specialist at Kaseya, you will:
- Play a crucial role in understanding customer needs, recommending tailored solutions, and driving successful implementations of Kaseya's innovative security products and services.
- Serve as a subject matter expert in IT security, working closely with the sales and customer success teams to assess client requirements and recommend suitable solutions from Kaseya's product portfolio.
- Have a deep understanding of IT security concepts that will enable you to conduct product demonstrations, lead technical discussions, and ensure successful solution deployments.
- Have a customer-centric approach and ability to build strong relationships so you can provide an exceptional experience for our valued clients.
- Have strong knowledge of IT Services to enable partners to drive more revenue.
Essential duties and responsibilities:
- Diligently follow-up on all account management generated leads as assigned.
- Constant learning to build and maintain product and industry knowledge.
- Be adept at providing high-level product demonstrations and able to handle client inquiries.
- Conduct business-oriented discussions with prospects about how our software will benefit their organization.
- Provide accurate forecasting/pipeline information to management on a weekly basis
- Must be a team player who is a self-starter and can perform under pressure and with minimum supervision.
- Consistently exceed monthly quotas
- Consistent communication with prospects via phone and email
Requirements:
- 2 years' experience in software sales.
- Experience selling services and/or demoing technical solutions.
- General technical understanding of networks, systems, and applications
- Personable, with convincing phone etiquette, high energy, and enthusiasm
- Record of accomplishment of meeting/exceeding sales targets in a telephone environment
- General knowledge of other industry compliance standards including GDPR, PCI, FINRA, NIST is a plus.
- A demonstrable ability to manage a sales process, including negotiating sales
opportunities to closure, through a deep understanding of a prospective customer
buying process.
If you are a resilient achiever, driven to win and excel, and meet the above qualifications, Kaseya would like to speak with you about joining our team to empower our customers' efficiency, profitability, and success through our award-winning IT Complete™ platform of products and solutions, driving our hyper-growth trajectory.
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Benefits:
Health Insurance, Vacation & Paid Time Off, 401K Plan