What are the responsibilities and job description for the Data Center Technician II position at Kaseya Careers?
About Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.
At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.
The Data Center Technician will possess data center knowledge and is responsible for the operational integrity, process, and security compliance of the data center infrastructure. The individual maintains and follows the processes that will maximize customer uptime in the most cost-effective way and also ensures that data center problems are identified, repaired quickly, and that internal customer demands are met.
Location: Breinigsville, PA (Tierpoint)
Responsibilities:
- Act as a local point of contact between Kaseya and Data Center Staff
- Conduct daily inspections of all Kaseya related Data Center infrastructure equipment
- Operates and installs computing equipment related to infrastructure and applications including servers, storage, network, telco, and software.
- Sets up and installs equipment, hardware, and cabling on data equipment and peripherals. Performs general and preventative maintenance and plans downtime procedures.
- Maintain internal reference rack schedule to reflect the existing deployment.
- Process HDD RMA shipments and coordinate failed drive destruction
- Running hardware diagnostics and replacing failing parts in a timely manner. (RAM, PSUs, Hard drives, etc.)
- Maintains inventory and labeling of equipment and removal of decommissioned hardware. Maintains an adequate spare parts inventory of systems, subsystems, and parts used in repair work.
- Lifting of equipment required up to and over 50lbs. Use manual and electric server lift where applicable
- Install fiber and copper cross connect cabling
- Provide oversight of contractors and service providers in the Kaseya related spaces.
- Assists with shipping, receiving, and distribution of equipment and hardware.
- As a member of an on-call rotation provide emergency response. Shift, evening, and weekend work, while limited, may be required
Qualifications:
- Strong written and verbal communication skills; must be able to distribute messages clearly and concisely connecting with employees and customers.
- Advanced technical troubleshooting skills
- An eager can-do attitude
- The technician must have the ability to organize technical tasks, as well as the ability to develop a detail-oriented technical problem-solving approach
- General computer hardware configuration, troubleshooting, and repair knowledge
- Knowledge of Ethernet network topology and components to help troubleshoot networking issues
- 2-3 years of experience as a data center technician, or similar.
- Associate or Bachelor's degree related to Information Technology or equivalent experience
- Shipping logistics and/or previous data center experience
- Military training or technical certifications desired
Bonus Points:
- Experience with Ubuntu/Debian Linux
- Experience with Dell systems, including iDrac and Dell TechDirect Portal
- Experience with Cisco Nexus switches
- Experience with Mellanox and Nvidia series switches
- CompTIA Linux , Network or equivalent
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.