D E S C R I P T I O N   S U M M AR Y

The Human Resources Specialist plays a key role in delivering the Karsten Group experience by supporting and facilitating a wide range of human resource processes for our clients. This position is responsible for assisting across all core areas of HR, including onboarding and offboarding, employee relations support, payroll processing, benefits administration, compliance and policy implementation, and day-to-day employee and manager inquiries. This role will also support client organizations directly and may include working on-site with client teams several days per week. 

Functioning as an HR Generalist, this role provides hands-on exposure to the full employee lifecycle while operating in a fast-paced, client-facing consulting environment. The HR Specialist partners closely with internal HR leaders and client stakeholders to ensure HR processes are executed accurately, timely, and with care — always reflecting the KG Way of being thoughtful, solutions-oriented, and human-centered.

The ideal candidate is highly organized, detail-oriented, and an effective communicator who enjoys variety in their work and thrives in an environment where priorities shift, clients have unique needs, and relationships matter, and where employee relations matters are approached with care, sound judgment, and a solutions-oriented mindset. This role is well-suited for someone who is eager to grow their HR skill set, build confidence across multiple HR disciplines, and make a meaningful impact by supporting both employees and the businesses they serve.

D U T I E S   AN D   R E S P O N S I B I L I T I E S

General Duties:

• Provide first line support to the HR team, managers and employees with a wide range of services, including providing resolutions to employee questions, inquiries or requests, onboarding, off boarding, learning administration, employment verification letters, etc.
• Support client organizations directly, including periodic on-site work with client teams approximately 2-3 days per week as needed.
• Manage and resolve employee relations matters including investigations, performance issues, and manager coaching.
• Assist with payroll processing activities, including reviewing and validating employee data changes (new hires, terminations, status changes, and pay updates), supporting payroll audits and reconciliations, responding to employee payroll inquiries, and coordinating with internal teams and external vendors to ensure accurate and timely payroll processing.
• Receives and responds to requests concerning HR policies/programs. Provide “How to” process support to employees and managers initiating or completing HR events. Exception based processing for employee and manager-initiated events (processes).
• Point of contact for hiring manager and new employee, prepare offer packets, request background/reference check process, set up for Day 1, I-9 processing, New Hire Check Ins, onboarding.
• Participates and prepares various documentation, send to employees and process returned documents, notify 3rd party vendors and finance.
• Support employee relations matters by assisting with intake, documentation, employee inquiries, and coordination with HR leadership on performance, attendance, and workplace concerns.
• Run standard and special reports.
• Assist with benefits administration activities, including enrollments, life events, employee questions, and coordination with brokers and vendors.
• Provide guidance to leaders on employee discipline, documentation, and employment law compliance.
• Analyze departmental training needs to develop, modify, and improve existing training programs.
• Facilitate New Hire Orientation to include department specific functions
• Facilitator training programs via classroom and virtual settings.
• Support recruiting activities as needed, including posting positions, coordinating interviews, and assisting with candidate communications.
• Coordinate the preparation of materials, logistics, and technology needs for classroom learning, including assembly of position manuals, making room reservations, securing IT equipment and system access, etc.
• Other related duties, including special HR projects, as assigned.

Q U AL I F I C AT I O N S

• Proficient in MS Office applications, including Excel, Word, and Outlook.
• Excellent written and verbal communication skills.
• Ability to create and comprehend reports and spreadsheets.
• Ability to work in a fast-paced, team environment and under pressure of deadlines.
• Excellent collaboration, teamwork and interpersonal skills.
• Regular, physical attendance on a predictable basis is essential to the performance of this job.
• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations.
• Responds to requests for service and assistance; Meets commitments.
• Prioritizes and plans work activities; uses time efficiently. Detail oriented and organized.
• Observes safety and security procedures; reports potentially unsafe conditions.
• Adapts to changes in the work environment; is able to deal with frequent change, delays or unexpected events.
• Fluency in English, Bilingual in Spanish is a plus.
• Ability to travel, position requires travel up to 50% of the time, to both local and distant clients.

E D U C AT I O N  AND  E X P E R I E N C E

• Minimum Experience: 2 - 4 years experience performing HR support activities within a Human Resources Department
• Preferred Experience: Healthcare industry experience strongly preferred, including experience supporting physician groups, clinics, or healthcare operations. Experience in a wound care clinic environment is a plus.
• Preferred Certification: PHR or SHRM-CP certification preferred, or candidates actively pursuing certification.

P H Y S I C AL & TRAVEL D E M AN D S

• Regularly required to sit and/or stand and may occasionally lift and/or move up to 10 pounds.
• Long hours sitting and, on the computer, entering data
• Travel is a core part of delivering the Karsten Group client experience and building strong, trusted relationships with our clients. This role requires regular travel to client worksites to provide on-site HR support. Travel is primarily local and typically within a 10 to 70 mile radius of the Oklahoma City metro area, with occasional longer-distance travel as business needs require. Reliable transportation and the ability to travel during the workday are required. Overnight travel is rare, but could occur.