Client Success Coach

We are hiring a Client Success Coach for our client, a fast-growing agency that works with digital marketing agency CEOs.

This is not a passive account management role. You will own the full client lifecycle — from onboarding to program completion driving strategy, accountability, implementation, and retention.

Your primary KPI: client retention (minimum 70%).

You will manage up to 40 concurrent clients, acting as a strategic advisor, business coach, and relationship owner.

Location :Tampa, Florida — Rocky Point area (in-office required)

Key Responsibilities

Client Onboarding

• Conduct welcome and onboarding calls
• Set expectations and establish rapport
• Lead initial strategy discussions
  
  

Relationship Management

• Own full client journey
• Run regular check-ins
• Identify churn risks early and re-engage clients
• Maintain real-time task visibility in ClickUp
• Communicate proactively via Slack
  
  

Strategic Coaching

• Guide clients through agency growth strategies
• Help troubleshoot business challenges
• Provide clear, actionable recommendations
• Hold clients accountable to execution
  
  

Retention & Revenue

• Maintain 70% retention at 12-week mark
• Present upsells when aligned with client success
• Manage recurring revenue book of business
  
  

Requirements

3 years in Client Success, Account Management, or Business Coaching

Experience working with digital marketing agencies or similar service businesses

Strong understanding of digital marketing fundamentals (paid ads, funnels, client acquisition models)

Experience managing 25 concurrent clients preferred

High emotional intelligence and strong communication skills

Highly organized and system-oriented

Willing to work in-office in Tampa (non-remote)

Tools (Preferred)

• ClickUp
• Slack
• GoHighLevel
  
  

What Success Looks Like

• 70% client retention
• Proactive client communication
• Early churn risk identification
• High client satisfaction
• Book of business growth beyond 40 client