What are the responsibilities and job description for the Case Manager, Specialty Accounts position at KARL STORZ?
- Manage donation orders, returns, replacements, repairs, and CTI facility orders
- Create and maintain customer accounts and ship-to addresses in SAP
- Ensure data accuracy by preventing duplicate customer records
- Review and fulfill consignment agreements and booking corrections
- Partner cross-functionally with Pricing, Accounting, Contracts, Corporate Accounts, and Medical & Scientific Affairs
- Analyze transaction data, generate reports, and identify improvement opportunities
- Support distributor tracing, commissions adjustments, and ad hoc requests
- Provide backup support to the Special Processes Case Manager
- 4 years in customer service, call center, or account management
- Strong communication, customer service, and collaboration skills
- Ability to multitask, meet deadlines, and work accurately in a fast-paced environment
- High attention to detail, sound judgment, and critical-thinking skills
- Comfort using office systems and standard computer applications
- 2 years working with customer/master data; SAP MM experience a plus
- Advanced proficiency in Microsoft Excel and Word
- Exceptional organizational and multitasking abilities
MA Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Eligible Employee Benefits
- Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too!
- 3 weeks vacation, 11 holidays plus paid sick time
- Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
- 401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
- Section 125 Flexible Spending Accounts
- Life, STD, LTD & LTC Insurance
- We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement
- Fitness reimbursement of up to $200 annually
- And much more!
KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable KARL STORZ policies and procedures.
KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at taoperations@karlstorz.com.
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Nearest Major Market: Los Angeles
Salary : $200 - $5,250