What are the responsibilities and job description for the Case Manager, Specialty Accounts position at KARL STORZ North America?
Now Hiring: Specialty Accounts Case Manager (Customer Support)
Are you detail-driven, customer-focused, and energized by solving complex account challenges? Join our team as a Specialty Accounts Case Manager, where you’ll play a vital role in ensuring accurate material ownership, smooth distributor bookings, and proper commission flow—supporting our Medical & Scientific Affairs, distributors, and consignment business.
What You’ll Do
You’ll be part of a collaborative, cross-functional environment where your work directly impacts customer satisfaction, operational accuracy, and sales success.
Who we are:
KARL STORZ is an independent, family-owned company headquartered in Germany’s renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and operating room integration to benefit patients and healthcare providers alike.
With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create—it’s about the lives we change, together.
Are you detail-driven, customer-focused, and energized by solving complex account challenges? Join our team as a Specialty Accounts Case Manager, where you’ll play a vital role in ensuring accurate material ownership, smooth distributor bookings, and proper commission flow—supporting our Medical & Scientific Affairs, distributors, and consignment business.
What You’ll Do
- Manage donation orders, returns, replacements, repairs, and CTI facility orders
- Create and maintain customer accounts and ship-to addresses in SAP
- Ensure data accuracy by preventing duplicate customer records
- Review and fulfill consignment agreements and booking corrections
- Partner cross-functionally with Pricing, Accounting, Contracts, Corporate Accounts, and Medical & Scientific Affairs
- Analyze transaction data, generate reports, and identify improvement opportunities
- Support distributor tracing, commissions adjustments, and ad hoc requests
- Provide backup support to the Special Processes Case Manager
- 4 years in customer service, call center, or account management
- Strong communication, customer service, and collaboration skills
- Ability to multitask, meet deadlines, and work accurately in a fast-paced environment
- High attention to detail, sound judgment, and critical-thinking skills
- Comfort using office systems and standard computer applications
- 2 years working with customer/master data; SAP MM experience a plus
- Advanced proficiency in Microsoft Excel and Word
- Exceptional organizational and multitasking abilities
You’ll be part of a collaborative, cross-functional environment where your work directly impacts customer satisfaction, operational accuracy, and sales success.
Who we are:
KARL STORZ is an independent, family-owned company headquartered in Germany’s renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and operating room integration to benefit patients and healthcare providers alike.
With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create—it’s about the lives we change, together.