What are the responsibilities and job description for the Customer Success Utilization Manager position at Karl Storz Endoscopy?
Customer Success Utilization Manager
Location: Field position | Based in Sacramento, CA or San Francisco, CA or San Jose, CA
Company: KARL STORZ North America
Drive adoption. Empower clinicians. Transform the Operating Room (OR) experience.
At KARL STORZ, we're redefining surgical innovation through advanced operating room integration and visualization technologies. As a Customer Success Utilization Manager (CSUM), you'll play a critical role in ensuring customers achieve maximum success and value from our OR and video integration systems.
In this high-impact, customer-facing role, you'll serve as a trusted consultant and subject matter expert, guiding hospitals and clinical teams through seamless post-installation deployment, training, and long-term utilization strategies. You'll partner closely with sales and technical teams to deliver an exceptional customer experience - turning satisfied clients into brand advocates.
What You'll Do
- Lead post-installation onboarding and project management for OR/Video integration systems.
- Deliver customized education, workflow optimization, and utilization strategies for clinical teams.
- Analyze usage data to drive adoption, performance, and product expansion opportunities.
- Conduct Quarterly Business Reviews with executive stakeholders to review key metrics and outcomes.
- Collaborate cross-functionally with sales, service, and product teams to ensure customer success.
- Continuously improve onboarding materials, documentation, and training programs.
What You Bring
- 2-3 years of Operating Room, Sales, or Service experience (medical device or technical AV preferred).
- Strong technical acumen and ability to translate complex systems into clear, actionable training.
- Exceptional communication, organizational, and relationship-building skills.
- Bachelor's degree required (technical or healthcare focus preferred).
- Passion for customer satisfaction, continuous learning, and driving measurable results.
- Willingness to travel 50% up to 80% regionally.
Why Join Us
- Make a direct impact on surgical care and patient outcomes.
- Work with cutting-edge OR technology at a globally respected medical device leader.
- Collaborate with an innovative, mission-driven team that values curiosity, integrity, and excellence.
Empower the future of surgical innovation-apply today
Who we are:
KARL STORZ is an independent, family-owned company headquartered in Germany's renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and operating room integration to benefit patients and healthcare providers alike.
With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create-it's about the lives we change, together.
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KSEA provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, KSEA complies with applicable state and local laws governing non-discrimination in employment.