What are the responsibilities and job description for the Service Advisor position at Karl Malone Powersports Hailey?
NOW HIRING: Service Advisor
Karl Malone Service Dept
If you thrive on helping people, enjoy a fast-paced environment, and want to be the face that customers trust—this is your opportunity.
At Karl Malone , the Service Advisor is more than a job—it’s the connection between the customer and the shop. You set the tone from the moment a customer walks in, guiding them through the entire service process and making sure they leave confident, taken care of, and ready to come back.
Why This Role Stands Out
You’re not just clocking in—you’re building a career with a team that values your effort, your ideas, and your growth.
What we offer:
- Medical, Dental, and Vision Insurance
- Paid Vacation
- Paid Training Program
- 401K Savings Plan
- Basic Life Insurance
- Company-Sponsored Counseling Services
- Opportunities for advancement from within
- A family-centered, team-driven environment
- Sundays off
What You’ll Do
- Greet every customer with energy and professionalism
- Gather customer and vehicle information accurately
- Listen closely to concerns and clearly communicate them to technicians
- Keep customers informed on repairs, costs, and timelines
- Track each vehicle’s progress and provide consistent updates
- Deliver a high-level customer experience from start to finish
- Review completed work and charges with clarity and confidence
- Stay organized and handle multiple tasks throughout the day
What You Bring
- Customer service or sales experience preferred
- Strong communication skills and a people-first mindset
- Ability to stay organized and perform in a fast-paced environment
- Basic understanding of automotive systems (or willingness to learn)
- Professional, positive attitude with strong follow-through
- Ability to listen, solve problems, and build trust with customers
Ready to Take the Next Step?
If you’re ready to grow your career and be part of a high-performing team, we want to hear from you.
Call or text Dave VanCott at 801-440-7619 Reach out today and take the next step
At Malone Powersports Hailey we are powersports enthusiasts, and we are excited to help you experience the fun and adventure that a quality Yamaha & Polaris® vehicle can bring into your life! We are a powersports dealership serving the Hailey area, offering the best in new and pre-owned motorcycles and other powersports vehicles. Our friendly and knowledgeable sales, financing, service, and parts departments are ready to offer outstanding service at every point, from assisting while you're making your choice to ongoing maintenance and customization. At Malone Powersports Hailey, we value the opportunity to create a long-term relationship with our customers, and we do that by making sure to exceed your expectations.
Salary : $50,000 - $90,000