Service Manager

NOW HIRING: ROCKSTAR SERVICE MANAGER

Team Karl Malone Automotive Group

We're growing FAST—and we're fired up about it

If you're a driven, people-first leader who lives and breathes fixed ops, this is your moment. This isn't just another Service Manager job… this is a career-defining opportunity with a company that truly values its people.

At Team Karl Malone, you don't just manage a department—you lead a team, shape a culture, and drive results in a family-centered, high-performance environment.

In short: You lead. You inspire. You win.

READY TO LEVEL UP YOUR CAREER?

If you're an experienced Service Manager (or a strong Fixed Ops leader ready for the next step) and want to work for a company that runs fast and fun

—we want to talk to you.

CALL or TEXT Dave VanCott TODAY:

Don't overthink it—make the move that moves your career forward.

Team Karl Malone Automotive Group

WHAT WE OFFER (AKA: WHY YOU'LL LOVE IT HERE)

At Team Karl Malone, everyone matters—our customers and our employees. Your ideas count. Your leadership matters. And your success is celebrated.

Here's what you get:

• Competitive pay
• Medical, Dental & Vision Insurance
• Company-Sponsored Counseling Services
• Paid Vacation
• Paid Training & Ongoing Development
• 401(k) Savings Plan
• Basic Life Insurance
• Sundays OFF
• Internal promotion & real career growth
• Inclusive, family-centered culture
• A rapidly growing organization with big opportunities

YOUR MISSION AS SERVICE MANAGER

You'll be the engine that keeps the service department running strong, profitable, and customer-focused.

Key Responsibilities:

• Set, forecast, and crush department goals
• Recruit, train, motivate, and lead top-tier service talent
• Build and manage the service department budget
• Monitor KPIs, productivity, CSI, and profitability
• Drive teamwork across all departments
• Ensure compliance with manufacturer, warranty, OSHA, and local/state regulations
• Develop marketing strategies to increase repeat and referral business
• Lead weekly department meetings and ongoing training
• Maintain high-quality repairs while minimizing comebacks
• Oversee scheduling, workflow, parts coordination, and technician productivity
• Handle customer concerns quickly and professionally
• Maintain a clean, safe, and professional work environment
• Serve as the liaison with factory reps and technical schools
• Ensure top-tier customer experience from write-up to follow-up

Equal Opportunity Employer

We are committed to creating an inclusive environment and do not tolerate discrimination or harassment of any kind.

If you want, I can also:

• Make this shorter for Indeed
• Create a social media version
• Add compensation range language
• Or dial the spice level up even more

Karl Malone Powersports is an authorized Arctic Cat, Honda Power, Star Motorcycles, and Yamaha dealership serving the Heber City, Utah area. We are proud to carry a large selection of new and pre-owned inventory. When you are ready to invest in a new ATV, UTV, snowmobile, motorcycle, scooter, or power equipment, our friendly and knowledgeable sales, financing, service and parts departments are prepared to make sure your experience is outstanding, from assisting while you're making your choice to ongoing maintenance and customization. At Plaza Powersports, we value the opportunity to create a long-term relationship with our customers, and we do that by giving you the best customer service available.

At Karl Malone Powersports we are powersports enthusiasts, and we are excited to help you experience the fun and adventure that a quality Honda Powersports, CF Moto, Arctic Cat, Honda Power, Star Motorcycles, and Yamaha can bring into your life. We are a powersports dealership serving the Heber City, Utah area, offering the best in new and pre-owned ATVs, UTVs, snowmobiles, motorcycles, scooters, or power equipments. Our friendly and knowledgeable sales, financing, service and parts departments are ready to offer outstanding service at every point, from assisting while you're making your choice to ongoing maintenance and customization. At Plaza Powersports, we value the opportunity to create a long-term relationship with our customers, and we do that by making sure to exceed your expectations.

Pay:

• Other
• Bonus pay

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• 401(k)
• 401(k) matching
• Referral program
• Employee discount

Job Type: fulltime

Education: No education required

Work location: On-site